AddressGeneral Summary
Responsible for planning and managing the Change Management process and Communications for the Center for Technology Innovation. Accountable for the overall quality of the Change Management process. Ensure requested changes meet business objectives. Develop and maintain the technology Change Management process, which includes prioritizing changes, ensuring successful communication of changes and upcoming go-lives for new projects in collaboration with Center for Technology Innovation leadership. Work is performed under limited supervision. Direct report to the Senior, Manager Solution Design & Implementation.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
- Develop materials such as communications plans, leadership briefings, fact sheets, website content, and email blasts that are high quality and free of errors.
- Effectively and professionally engage with all project stakeholders and explain complex systems in plain language.
- Develop, implement, and evaluate integrated communications strategies that span various campaigns, including media relations, email campaigns, and related communications strategies.
- Create, revise, and implement communications material that delivers consistent key messages to target audiences through appropriate channels that are consistent with branding, messaging, and digital strategies.
- Accept, categorize and prioritize change requests in line with business strategy and objectives.
- Coordinate activities of Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB), including meeting scheduling, prior circulation of change requests and agenda to be considered, meeting invites and quorum formation).
- Determine changes that qualify as emergency changes and ensure they follow associated emergency change framework.
- Determine and agree on user requirement/schedule for downtime for change implementation.
- Ensure adequate user awareness on changes to systems, infrastructures and products.
- Ensure adequate tracking and monitoring of Change Management items.
- Interface with the other CTI team members and leaders for integration of configuration management database (CMDB) with change record/items.
- Document change activities along the change lifecycle, including rollback plans and processes
- Participate in all Change Management activities and releases.
- Foster a culture of collaboration, problem solving, innovation, continuous learning, and a one team mindset.
- Mentor staff in both technical and soft skills to craft a team of highly competent, consistent, thoughtful, and customer-centric technology experts.
- Evaluate personnel effectiveness and develop/implement training programs to improve performance.
- Perform supervisory functions including hiring, discipline, training and development, and prepare performance reviews in accordance with UMMS policies and procedures.
- Mentor, coach, and professionally develop more junior team members.
- Develop and maintain a strong quality assurance and control process for team deliverables.
- Perform other duties as assigned.
