Manager, Applecare Bpr Systems Quality

Lead and mentor team to ensure alignment with project goals and objectives. Provide guidance, support, and coaching to foster professional growth and development for each team member. Lead all aspects of the development of comprehensive testing strategies and ensure collaboration with partners to define testing requirements and priorities. Oversee the execution of test plans, verifying thorough and accurate testing. Manage escalations and corrective actions as needed. Ensure clear reporting of test progress and metrics to partners and management. Collaborate with cross-functional teams, including software developers, data scientists, product managers, and UX designers, to integrate testing activities into the SDLC. Communicate effectively with team members to address testing-related issues and opportunities. Identify and mitigate testing risks including technical risks, resource constraints, and schedule impacts. Proactively address issues to minimize disruptions to project timelines and deliverables. Drive continuous improvement initiatives to enhance testing processes, methodologies, and tools. Find opportunities for automation and efficiency gains to streamline the testing workflow. Work with other SQM managers to ensure testing processes and systems are created and implemented with a global perspective, and align testing strategies with overall project and BPR goals. Participate in developing the global SQM org strategy and be accountable for establishing operational objectives and work plans to achieve team goals.