Managed Services Operations - Jde Techno-Functional Lead - Manager

Industry/Sector
Not Applicable
Specialism
Managed Services
Management Level
Manager
Job Description & Summary
A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.
Our Solutioning Center of Excellence within the Managed Services Platform will provide you direct interaction with senior leadership and other key stakeholders. You will work with cross-functional teams to execute on priority growth initiatives within this fast-growing platform.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:
Basic Qualifications:
Minimum Degree Required:
Bachelor Degree
Minimum Years of Experience:
2 year(s)
Preferred Qualifications:
Certification(s) Preferred:
JD Edwards certifications (CNC, Development, Distribution, Finance, etc.).
Preferred Knowledge/Skills:
Demonstrates thorough abilities and/or a proven record of success as a team leader:

• Work with end users to assist in issues that may arise in using the application such as configuring the JDE applications, the creation of users, fixing JDE batch issues, and other maintenance tasks;
• Trouble shoot and resolve Oracle JDE ERP incidents, and manage systems integrations to/from JDE Edwards;
• Demonstrate knowledge of JD Edwards integration techniques, data migration, and reporting tools;
• Collaborate with business stakeholders, analysts, and developers to design proven solutions that optimize business processes using JD Edwards;
• Create reports and assist users in transferring data using FTP and data transfer tools;
• Perform triaging, resolve tickets, and manage SLAs by implement break-fixes;
• Implement permanent solution by performing Root Cause Analysis (RCA) of the incidents;
• Review existing solutions, identify opportunities for continuous improvements, and perform enhancements to systems;
• Work in shifts, provide hand-over to global teams, and provide on-call support during off-business hours;
• Work in Managed services environment providing application support, with strong knowledge on IT Service Management (ITSM) process including incident, request, and problem management;
• Support cross-functional teams;
• Utilize Reports Now reporting tool;
• Plan and implement seamless integration of JD Edwards with other business systems, ensuring data consistency and a smooth flow of information;
• Collaborate with business stakeholders, analysts, and developers to design proven solutions that optimize business processes using JD Edwards EnterpriseOne; and,
• Oversee the configuration and customization of JD Edwards modules to meet specific business needs.

Travel Requirements
Up to 20%
Job Posting End Date
March 22, 2024
Learn more about how we work: https://pwc.to/how-we-work
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
For positions in California, Colorado, Hawaii, Nevada, New York State, or Washington State, or for opportunities that will report to a supervisor, office or other work site in New York State, please visit the following link for pay range information: https://pwc.to/payrange-v1-mgdsrvcsmanager