Major Accounts Senior Specialist

Job Description
Who We Are:
Based in Coppell, TX, Toyota Industries Commercial Finance (TICF) has over 200 associates and is a commercial lender for Toyota Forklifts, Hino Trucks and Toyota Advanced Logistics. Part of the global Toyota Industries Corporation family, we are included in a network of companies that manufacture and sell textile machinery, material handling equipment automobiles, and automobile parts. As a whole Toyota Industries Corporation has more than 15,000 Associates in North America and over 70,000 Associates around the globe.
Our vision at Toyota Industries Commercial Finance (TICF) is to be the financial services partner of choice to our dealers and customers by delivering innovative solutions that support the sustainable growth of our partners. We do this by engaging diverse talent and passion of people who are committed to helping carry the load, contribute to society, and strive for continuous improvement.
Why Work At Toyota:
Whether you are starting out in your career or looking to make the next step, build your career on the foundation of the Toyota brand. Since 1926, Toyota has operated on the foundation of Respect for People and Continuous Improvement. At TICF, you'll enjoy the benefits of a small company with the backing of a big-name brand. Ask Associates why they joined TICF, and you'll hear them tell you about the Toyota culture - making sure each person we engage with feels welcomed, valued, respected, and heard. You'll hear about an accessible leadership team who listens to Associate concerns and values open communication., You'll hear about a Company that sticks with Associates through the highs and lows and provides stability. We are committed to our Associates and the communities we serve.
Our office is perfectly placed in Cypress Waters- the heart of the DFW metroplex. This premier campus reflects environmentally sophisticated buildings, extensive natural landscaping, pedestrian trails and streets, and lakeside restaurants. Work and discover amenities abound, such as free weekly yoga, a lunch shuttle to the restaurants, and so much more! Come check us out - life is better at Toyota!
What You'll Get:
Competitive compensation, a company-wide bonus program, market leading benefit package, and joining one of the world's most admired brands are all part of TICF's employment value proposition.

• Choices of where you work and when you work - because we all value something different. Hybrid work schedules allow for flexibility where you work. There is required collaboration in office on Tuesdays and Wednesdays, but the flexibility to work from home the rest of the week. A unique 9/80 work schedule gives you the flexibility when you work. Choose from alternating Fridays off or consider the Choice schedule which allows you a fixed morning or afternoon off each week.
• A Personalized Ride. Design and order your own personal Toyota or Lexus leased vehicle through TICF's Associate Lease Program which includes all insurance, maintenance, and registration costs plus easy payroll deduction. Prefer to own your car? You can also purchase a Toyota or Lexus vehicle on terms available exclusively to Toyota Associates and eligible family members.
• Time Away. In addition to vacation time, TICF also offers paid personal and sick time, as well as 14 paid company holidays - including a paid yearend shutdown period for most departments. Plus, the ability to rollover unused time.
• Education Assistance. Are you weighed down by student debt? TICF will pay $200 per month up to a total of $20,000 to assist you with repaying your student loans. Interested in furthering your education - TICF will pay up to $5,250 toward your ongoing education in addition to company sponsored training.
• Comprehensive Care. We know you need great insurance to care for yourself and your family. TICF offers a low cost, low deductible PPO plan as well as a CDHP plan with employer contributions to your Health Savings Account. With an expansive Blue Cross Blue Shield network, you can get the care you need when you need it. Affordable dental and vision, along with an array of flexible spending accounts gives you the ability to pick and choose what works for your care.
• The Support You Need. Advocacy and an employee assistance program makes sure you have the support you need when issues arise. No cost short term disability, long term disability, and 2x annual salary life insurance/AD D protects you when the unexpected occurs.
• Retirement Readiness. You can immediately participate in our 401(k) program through Fidelity Investments with a company match of 66 2/3% up to 6% and the flexibility of pre-tax, Roth and after-tax contributions.
• A Family Focused Culture. Four weeks of paid parental bonding leave, plus paid maternity leave and adoption assistance.
• Community Involvement. Eight hours of paid time to volunteer at one of TICF's community partners.

About The Job:
The Major Accounts Senior Specialist is responsible for the monthly maintenance, proactive account management and problem solving for the largest and most complex customer accounts in Commercial Finance (CF) portfolio. Ensuring alignment of TFS billing and customer payment practices, accurate payment postings and timely resolution of discrepancies and disputes to minimize delinquency and strengthen customer relationships.
What You'll Do:

• Maintain delinquency at or below the scorecard objective for Major Accounts; Ensure the financial status of the customer accounts remain current. If variances occur, actively follow-up with the customer and other departments through resolution
• Maintain true aging of all items (such as Excess wear and tear, Property tax, credits on accounts and clarification items) at or below scorecard objective.
• Perform monthly reconciliations to identify any variances between billing and payments. Follow with the customer to collect past due amounts or issue refunds when applicable
• Deliver a high level of customer care by providing informed account status updates through regular customer communication
• Create and distribute system reconciled manual invoices for applicable customers
• Lead customer facing and stakeholder conference calls to facilitate communication and develop strategies and solutions for management of complex accounts typically involving high unit volume and multiple locations
• Identify and implement billing changes to better align with the customer's invoicing requirements and payment practices
• Monitor and review portfolio changes, including billing setup for new units, pending maturities, recent terminations, and lease transfers to ensure alignment to customer needs
• Provide remaining obligations to internal/external customers
• Prepare and submit financial change and master data requests, and liaison with other departments for processing of any adjustments. Review customer accounts to ensure requested changes are processed and the account status remains as expected
• Work with customers to identify opportunities to streamline the billing, customer remittance and payment application processes
• Manage the resolution of escalated matters by developing solutions consistent with company initiatives and objectives
• Interact with third party vendors to achieve business objectives (as applicable)
• Identify the root causes of billing and payment application variances or other customer account issues. Resolve issues by utilizing SAP reports and other available tools and resources
• Demonstrate support for all CF departments in every interaction
• Help resolve prioritized or escalated issues

Qualifications You'll Need:
Must Have:

• Proficiency with Microsoft Excel is required; (i.e., pivot tables, lookups, data analysis)
• Proficiency with Microsoft Word, and PowerPoint is required
• Proven analytical, organizational, and problem-solving skills
• Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
• Strong written and verbal communication skills
• Ability to communicate relevant information to all levels of the organization
• Strong detail orientation
• Self-starter and ability to work independently
• Strong aptitude to learn

Required Education

• BA/BS in business is preferred

Great to Have:

• SAP knowledge is preferred
• BA/BS in business is preferred
• Related work experience in financial analysis, accounting (A/R and A/P) is preferred
• Commercial Finance experience preferred
• Customer interaction experience preferred

Our Core Performance Competencies

• Customer First
• One TICF
• Mindset of Continuous Improvement
• Demonstrate Inclusive Behaviors
• Learn, Grow, Develop

Learn more about Toyota Industries Commercial Finance at:

• Our website: toyotacf.com
• LinkedIn: Toyota Industries Commercial Finance: My Company | LinkedIn

Toyota Industries Commercial Finance is an equal opportunity employer.