Job Description
Job Description
Job Title: Technical Support
Department: Operations
Location: Job is located in Warren, OH
Job Purpose:
- Function as the key technical resource for plant engineering and maintenance personnel by providing significant engineering and maintenance experience and knowledge, while proactively and creatively seeking out, identifying, implementing and documenting cost savings, while creating and sustaining favorable customer relations and collaborative working relationships especially with and between customer maintenance staff and selected suppliers and identifying such supplier resources for maximum customer benefit. The employee must be able to interact with multiple layers and diverse responsibility groups with the customer and SETECH environments.
- Level of Authority:
- Performs duties with limited supervision following established procedures and deadlines.
- Duties and Responsibilities:
- Act as technical liaison for plant operations, maintenance and vendors by providing assistance in identifying opportunities to improve equipment performance and reliability while providing total project management and acting as a liaison between the plant maintenance or engineering staff and outside vendors.
- Contribute to the development of projects to maintain infrastructure and improve reliability strategies.
- Interact with customer maintenance staff and other materials users to identify and develop effective cost saving measures.
- Assist with preventive maintenance programs and identify and optimize spare parts required to support those activities.
- Provide effective coordination between selected technical suppliers and customer staff.
- Provide assistance with basic opportunity identification; facilities and process modifications; repair and warranty determination of electrical and mechanical components; interfacing with OEM service repairmen; reverse engineering of parts and assemblies.
- Attend maintenance/engineering meetings and help provide ideas and resources to solve issues that are limiting production as well as informal interacting with maintenance, engineering, and process operators on a daily basis on the plant floor.
- Identify, manage, and develop suppliers that will be used at the plant including develops outside suppliers for purchasing, repair, and re-engineering of OEM spare parts in accordance with corporate and site quality policies, directions, and goals as defined.
- Identifies and develops effective documentation to measure and analyze inventory levels, lists of materials, purchased parts, equipment and miscellaneous items required to support manufacturing process and production.
- Works directly with customer concerning technical issues and ensuring customer relations are maintained and objectives are established and accomplished.
- Through the variety of these activities identifies and documents cost savings and facilitates presentation and approval by the customer.
- Analyzes customer data, reviews engineering drawings/blue prints to estimate quantity and type of materials, parts and other items.
- Other tasks/duties as required.
- Knowledge, Skills, Abilities:
- Experience with Continuous Improvement tools such as Lean Six Sigma and have systems understanding to provide root cause analysis and alternative solutions.
- Strong communication skills, written and verbal, and have the ability to conduct meetings.
- Strong organizational skills and proven project management experience.
- Ability to read and interpret documents (safety rules, operating and maintenance instructions).
- Experience in Machine Design and Build r Job Shop environment is a plus.
- Effective leadership and managerial skills.
- Understanding of indirect materials, purchasing and inventory management and calibration techniques and requirements is a plus.
- Literacy on basic personal computer skills and have at least a basic knowledge of MS Word and MS Excel.
- Ability to lift up to 50 lbs.
Minimum Qualification:
A minimum 7 years of progressive work related experience in the areas of engineering and/or maintenance in a major manufacturing environment, demonstrated a degree of managerial ability and must possess demonstrated written/verbal interpersonal skills.
Headquartered in Murfreesboro, Tennessee, we work with clients whose facilities are anywhere in North America.