Mail Shop Manager

Position Summary:

The Mail Shop Manager is responsible for overseeing the day-to-day operations of the Mail Shop, ensuring the efficient and accurate processing of outgoing mail. This role requires a combination of strong organizational skills, attention to detail, and leadership abilities. The Mail Shop Manager will also be responsible for managing a team of mailroom staff, maintaining equipment, and implementing best practices to optimize workflow.

Key Responsibilities:

1. Supervision and Leadership:
   • Lead, coach, and mentor a team of mailroom staff, providing guidance and support in their daily tasks.
   • Conduct regular team meetings to communicate goals, expectations, and updates.
2. Mail Processing:
   • Oversee the processing outgoing mail, ensuring accuracy and timeliness.
   • Utilize mail processing equipment efficiently.
3. Equipment Maintenance:
   • Coordinate and perform routine maintenance on mail processing equipment.
   • Arrange for repairs or replacements as necessary and keep an inventory of supplies.
4. Quality Assurance:
   • Implement quality control procedures to ensure accuracy in addressing, sorting, and packaging of mail.
   • Monitor for any discrepancies and take corrective actions.
5. Compliance and Security:
   • Ensure compliance with relevant postal regulations, including mail classification, rates, and delivery standards.
   • Implement security measures to protect sensitive or confidential mail.
6. Inventory Management:
   • Monitor and manage inventory levels of mailing supplies.
   • Place orders for supplies as needed, keeping costs within budget.
7. Workflow Optimization:
   • Analyze current processes and implement improvements to increase efficiency and reduce costs.
   • Explore automation opportunities to streamline mail processing.
8. Health and Safety:
   • Ensure compliance with health and safety regulations within the Mail Shop.
   • Train staff on safe handling practices and emergency procedures.

Qualifications:

• Bachelor’s degree in business administration, Operations Management, or a related field (preferred).
• Previous experience in a supervisory or management role within a mailroom or similar environment.
• Strong knowledge of postal regulations, mailing software, and equipment.
• Proficient in using mail processing software and Microsoft Office Suite.
• Excellent organizational and multitasking skills.
• Effective communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify duties or job descriptions at any time.