Address
Form of workM365 Administrator and Help Desk Support
THE COMPANY:
STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meets or exceeds the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.
STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.
THE POSITION:
As an M365 Administrator and Service Desk Specialist at STACK Infrastructure, you will be responsible for both the administration of the Microsoft 365 environment and providing efficient support to end-users through our service desk. This role requires a balance of technical expertise and strong interpersonal skills. This includes a comprehensive understanding of services like Exchange Online, OneDrive for Business, Microsoft Teams, SSO, MFA, and related components.
KEY RESPONSIBILITIES:
1. M365 Infrastructure Management (50%):
- Provision, configure, and maintain Microsoft 365 services, ensuring high availability and performance.
- Administer user accounts, groups, and roles within the M365 environment.
- Implement and manage Single Sign-On (SSO) solutions and multi-factor authentication (MFA).
- Monitor system health, conduct audits, and implement improvements for optimal performance.
2. Endpoint Management (25%):
- Configure and manage endpoint devices using Microsoft Endpoint Manager (Intune).
- Implement device profiles, application deployments, and security policies for Windows and macOS platforms.
- Implement and manage security solutions for endpoints, including antivirus, anti-malware, and endpoint detection and response (EDR) tools.
3. Service Desk Support (25%):
- Provide level 1 and level 2 technical support to end-users, troubleshooting and resolving M365 and endpoint-related issues.
- Document support activities and resolutions and maintain a knowledge base for common issues.
- Respond to service desk tickets promptly, ensuring timely resolution and customer satisfaction.
4. Identity and Access Management:
- Administer user accounts, groups, and roles within the M365 environment.
- Implement and manage identity and access solutions, including SSO and MFA.
5. Exchange Online and OneDrive for Business Administration:
- Manage Exchange Online mailboxes, distribution groups, and public folders.
- Administer OneDrive for Business accounts, storage quotas, and access permissions.
6. Application Deployment:
- Package, deploy, and manage applications using modern deployment tools within Microsoft Endpoint Manager.
- Ensure software compliance and license management.
7. User Training and Communication:
- Develop and deliver training sessions and workshops to empower users to leverage M365 tools effectively.
- Communicate system updates, changes, and best practices to end-users.
8. Collaboration with IT Team:
- Work closely with other IT teams to integrate M365 services with existing systems and applications.
- Assist in planning and executing technology upgrades, migrations, and integration projects.
THE DETAILS:
- Location: Denver, CO
- Domestic Travel: 10%
- Compensation: $90,000 – $105,000/year + Bonus
- Must be eligible to work in the United States
- Must pass a comprehensive background screening
QUALIFICATIONS:
- Experience with M365 administration, particularly in Exchange Online, MS Teams, SSO, MFA, and End Point Management.
- Expert-level knowledge of Microsoft 365 services and related technologies.
- Proficiency in PowerShell scripting for automation and customization.
- Excellent problem-solving and analytical skills with attention to detail.
- Strong communication and interpersonal skills.
- Ability to analyze and revise standards as well as processes and procedures.
- Ability to communicate effectively with all international organizations and different levels of technical and managerial personnel.
- Skill in providing exceptional customer service.
REQUIRED EDUCATION AND EXPERIENCE:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 3+ years of proven experience as a SharePoint Administrator or in a similar role, focusing on SharePoint Online.
- Certifications in one or more of the following disciplines are preferred: Microsoft Exchange, Office 365, Azure, ITIL V2/3 Foundation, MCSA/MCSE certifications, or comparable experience.
THIS MIGHT BE RIGHT FOR YOU IF:
- You’re a strong communicator, equally comfortable in the boardroom as the data center hall. You’re persuasive and clear, blending analytics with experience in decision-making.
- You don’t get flustered easily. You can juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables.
- You’re a team builder. You take the time to understand and develop the strengths of your resources while formulating long-term plans for the growth and success of the team.
- You’re naturally curious and driven toward continual improvement. While you celebrate your successes, you take time to review and analyze campaigns for future learning.
WHY STACK?
- We offer a competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, flexible spending accounts – even a cell phone subsidy.
- We foster a culture of appreciation, including quarterly STACK-O-LADES.
- Fun is part of our DNA, with (currently virtual) events, game nights, and barbecues.
- We’re growing – this is a great time to join and make an impact!
STACK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law
Note to External Agencies: We are not accepting any blind submissions or resumes/CVs from recruitment agencies. Any candidates sent to STACK Infrastructure will NOT be accepted or considered as a submission without a signed agreement in place.
