Address
Form of workWe are currently searching for a IT Support/Service Desk Manager for our customer in North Denver area.
Description:
Our Customer is seeking an Information Technology Service Desk Manager responsible for the strategy execution, supervision, management, maintenance and coordination of the IT Service Desk resources to ensure the business-centric timely delivery of a superior customer service experience handling digital workplace-related incident resolution and request fulfillment to end users company-wide in a fast-paced environment. The Service Desk Manager will work closely with IT leaders responsible for infrastructure, security, business systems, platforms and service delivery.
Skills:
Service desk, Troubleshooting, o365, azure, Supervisory skills, Help desk support, Ticketing system, Active directory, Microsoft
Top Skills Details:
Service desk/helpdesk/IT support, Troubleshooting, o365 ,azure ,Supervisory skills
Additional Skills & Qualifications:
- Overseeing the day-to-day supervision of the company’s Service Desk Analysts to provide quality customer service to business users and functions.
- Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved).
- Scheduling the company’s Service Desk resources as needed to maintain the timely handling of support issues in a fast-passed environment.
- Providing information and recommendations regarding IT Service Desk staffing levels to the IT leadership.
- Providing career development guidance to staff and recommending training paths.
- Identifying metrics and collecting associated data to ensure optimal Service Desk operations.
- Identifying, recommending, and documenting procedures and processing improvements related to IT service delivery and problem resolution.
- Performing incident trend analysis (Incident Management); making recommendations to the IT leadership for ways to reduce recurring issues.
- Providing feedback to the Training Manager to ensure training programs meet the needs of the company’s end users.
- Collaborating with other Directors, Managers and Supervisors to ensure that departmental and company projects are completed efficiently.
- Supporting, upholding, and encouraging compliance with all IT related policies throughout the enterprise.
- Organize support and provide service to company’s leadership team.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
