Department Application Specialist

The current vacancy is with BHRS - Mental Health Services, in Ukiah, CA. The list developed from this recruitment will be used for a limited period to fill open and promotional, regular full-time, and part-time positions in a variety of departments, service areas, and locations throughout the County, should they occur.

Bilingual English/Spanish encouraged to apply. Se buscan personas bilingües en inglés y español. Para recibir una solicitud en español, llame a Recursos Humanos al 234-6600.

• Provides routine technical support pertaining to specialized computer application issues and activities within an assigned department; assists with basic information systems planning, development and maintenance.
• Provides support for one or more specialized departmental applications; adds and removes users; sets up and changes passwords; monitors system resources and availability; monitors system security measures.
• Consults with and advises staff and users on technical problems, legal and system requirements, and county policies and procedures that impact operation of the application/s.
• Provides technical training to end-users, provides technical information, advice, feedback, or assistance to others within the department to refine work outputs or resolve problems related to specialized computer application/s.
• Provides system support and trouble shooting; determines if problems are hardware, software or operator related; solves problems by answering questions, performing needed repairs or coordinating with Information Services and/or outside vendors to correct problem as needed.
• May recommend hardware and software purchases in support of assigned functions; communicates with vendors regarding software and hardware costs and availability.
• Troubleshoots and investigates computer application and system performance, integrity, security, access and other issues/problems within assigned parameters; referring more complex system problems to vendor, or depending upon the issue, to the GSA Information Services Division.
• Communicates with staff regarding system deficiencies and/or enhancement issues; as assigned, communicates with vendors regarding the feasibility and cost of such modifications; participates in the implementation of approved changes.
• Reads and interprets computer printouts, reports and screen information; performs system queries; designs and develops complex system reports using specialized software tools; compiles and processes statistical and Ad Hoc data for departments, vendors and others; ensures that reports are complete and accurate.
• Performs technical administrative support work involving data compilation, technical reporting and other areas; prepares spreadsheets, presentations, graphics and other documents; develops forms and templates.
• Participates in applications development, enhancement and integration projects; supports technical activities such as installation and testing processes; makes system modifications as authorized; communicates with department staff regarding any technical concerns or problems.
• Implements system access policies and procedures; prepares system documentation and user instructions; maintains system service records and resource contacts.
• Attends meetings, trainings and seminars; serves on committees and task forces.
• Continuously communicates with supervisor regarding the status of assignments and projects.
• Performs other related duties as assigned.

• Basic methods and techniques of providing application support, maintenance and administration including areas such as troubleshooting and testing.
• Basic principles and practices of information technology customer service.
• Basic data organization and access methods in computerized systems.
• Applicable state, federal and local ordinances, laws, rules and regulations.
• Standard business software tools such as word processing, spreadsheet, e-mail, and Internet browser programs.
• Methods and techniques of performing technical research, statistical compilation and report development.
• Standard business arithmetic, including percentages and decimals.

• Using tact, discretion, initiative and moderately independent judgment within established guidelines.
• Identifying technology related problems.
• Responding to customer requests.
• Researching, compiling and summarizing information, including statistical data.
• Organizing work, setting priorities, meeting critical deadlines and following up on assignments with a minimum of direction.
• Preparing cost estimates.
• Applying technical knowledge to solve problems or accomplish tasks.
• Communicating clearly and effectively, both orally and in writing.
• Preparing clear and concise reports, correspondence and other written materials.
• Establishing and maintaining effective working relationships within a customer service-oriented environment and with outside agencies.

• Read, analyze and interpret routine technical information.
• Understand and carry out written and oral instructions with close attention to detail and accuracy.
• Adapt to and plan for changes in assignment and in the work environment.
• Work cooperatively and effectively with staff, customers, vendors and the public.
• Coordinate and perform multiple tasks simultaneously in a consistent and accurate manner.
• Investigate and evaluate information quickly and accurately and recommend an appropriate course of action.
• Communicate technical information systems concepts in a timely and understandable fashion to non-technical personnel.
• Work effectively with subordinates and superiors.
• Interpret information that includes both abstract and concrete variables.
• While performing the essential functions of this job, the incumbent is regularly required to walk, stand, bend and sit; use hands to operate a keyboard, grasp, handle, or feel objects; reach with hands and arms, above the shoulders and below the waist; speak and hear normal speech in person and on the telephone; and lift, carry, push and pull objects up to 50 pounds.

Important Application Information:

• It is your responsibility to demonstrate through your application materials how you meet the minimum qualifications of the position/s for which you apply.
• You must complete all sections of the application. A résumé or other information you feel will help us evaluate your qualifications may be attached to your completed application, but will not be accepted in lieu of completing any part of the application. Blank applications that contain only a résumé or those that reference "see résumé" will be rejected as incomplete.
• Check your application before submitting to ensure it is complete and correct; no new or additional information will be accepted after the closing date.
• Inquiry will be made of your former and current employers; please provide the names and telephone numbers of supervisors on your application.
• You must provide the names and contact information of at least three (3) references (not relatives) that have knowledge of your job skills, experience, ability and/or character.
• Application materials are the property of Mendocino County and will not be returned.
• It is your responsibility to keep your NEOGOV profile updated, including any changes to your telephone number or address. Failure to do so may result in missed notification of exams or interviews.
• The exam process listed on this flyer is tentative. Mendocino County reserves the right to make necessary modifications to the examination plan. Such revisions will be in accordance with approved personnel standards. Should a change be made, applicants will be notified.
• The provisions of this job bulletin do not constitute an expressed or implied contract.

Examination Process: All complete applications will be reviewed; incomplete applications will not be considered. Based on the number of qualified candidates, applicants meeting the job requirements and qualifications will be invited to participate in an oral examination (weight 100) or an unassembled exam, consisting of an evaluation of education and experience as stated on the application form. The examination process will test the knowledge and abilities described above. A minimum score of 70 must be attained for placement on the employment list.

Special Testing: If you require special testing arrangements to accommodate a disability or religious conviction you must contact Human Resources at 707.234.6600 prior to the test date to make your requirements known. You must provide enough advance notice to allow Human Resources to properly review and evaluate your request.

Special Requirements: Employment in some County departments or positions may require the successful completion of a pre-employment criminal background, which may include fingerprinting, and/or a medical examination, which may include drug screening.

This announcement is a synopsis of duties and requirements of this job. To review the complete classification specification and benefits, please see the HR website. Applications must be submitted to the Human Resources Department by the final filing date.

The County of Mendocino is an Equal Opportunity Employer