Address
Form of workTechnical Support Analyst Target compensation: $55,000 - $65,000 base Salary commensurate with skill set and experienceThis is a Colorado based role with in office expectation 2-3X week.
Who we are:
2-10 Home Buyers Warranty is a leading home warranty provider in the U.S.; serving the protection needs of new home builders and owners of new and existing homes. Our mission is to improve the quality of housing and the experience of homeownership. Founded in 1980 and with a corporate office based in Denver, Colorado, we are an industry leader protecting one out of every seven new homes in the U.S. and continuing to grow our brand and expertise in the market.
Please watch our 2-minute video to see what it's like to join our team! https://www.2-10.com/careers-welcome/
What is the role and where can you add value?
The Technical Support Analyst is a great opportunity for someone with an aptitude to learn, a love of problem-solving, and a passion for technology. The Technical Support Analyst provides first level support of the day-to-day activities of 2-10 HBW employees, information technology suppliers and partners, performs system maintenance, documentation of systems and deployment of IT solutions. The technician will provide support for IT technology that will cover a wide array of competencies. Duties include but are not limited to system troubleshooting, remote access solution support, hardware and software management, and lifecycle management. Technician will be required to complete and close tickets assigned to them.
Core Job Responsibilities:
Accurate case/incident management and tracking through ticketing platform, ensuring all incidents received are properly recorded, categorized, and prioritized.
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams when necessary.
Positive phone demeanor and proven ability to interact effectively with customers and colleagues
Work collaboratively with peers to provide quick response, diagnosis, and first level resolution of user issues
Delivers consistent, reliable service. Ensure employees’ needs are being met for every request/incident that is processed
Support virtual workstations for employees with VMware Horizon Client
Support laptops and desktop for employees with Microsoft Windows 10 operating system, Microsoft Exchange, Active Directory, and Microsoft 365
Trains and orients employees on the use of hardware and software
Coordinating with vendors to resolve technical problems with software and hardware
Assistance with administration and enforcement of security policies
Participate in the on-call rotation
In addition to the main responsibilities listed above, the manager may use discretion to add further duties and tasks based on the business needs which are not explicitly listed above.
What skills and experience should you bring to this role?
Troubleshooting skills and ability to explain technical concepts simply
Knowledge of mobile devices such as iPhones and Android
Ability to quickly learn new technologies and new products
Ability to multitask and work under time pressure while performing a variety of detailed tasks
Proficient computer skills in Microsoft Windows OS’s, Office 365 Apps (Outlook, Excel, etc.)
Familiarity with ITIL practices
Process driven with high attention to detail and excellent follow through skills
Associate Degree or technical school, or equivalent combination of education and/or experience.
Microsoft and CompTIA certifications
Experience working in a Help Desk, Technical Support, Service Desk role
Here is what you can expect when you join our team:
A team first environment focused on our core Values of: “Do the Right Thing, Grow Profitably, Pursue Excellence and Value People”
A comprehensive benefits package designed to increase your health, your financial well-being and your future which includes: medical, dental, vision and life insurance, a health savings and flexible spending accounts, disability insurance, an employee assistance program, 401k match plan and generous paid time off plans
2-10 Home Buyers Warranty is an Equal Opportunity Employer
All POSITIONS REQUIRE A PRE-EMPLOYMENT CRIMINAL BACKGROUND CHECK
