Logistics Coordinator

POSITION SUMMARY

The Logistics Coordinator provides support to the Pharmacy Operations and Customer Service Teams. This position is located onsite at our Pittsburgh pharmacy, and is a salaried position. A critical component of this role is to provide logistical support for all pharmacy prescriptions being delivered throughout the country. Components of this job role will incorporate process improvements, review of KPIs and courier accountability, as well has handle day to day delivery escalations. Examples of these escalations would be handling lost packages, delays due to weather, interruptions in line haul services, or communication of delays to the couriers and action plans to rectify. The Logistics Coordinator will report to the Director of Supply Chain and Logistics-Pittsburgh.

KEY RELATIONSHIPS
The Logistics Coordinator reports directly to Director of Supply Chain and Logistics.  This position works in a shared services environment, which includes customer service, order entry, and pharmacists. This position works with team members and management in Pharmacy Operations, Customer Experience Team, Consultant Nurses, Billing, and Inventory.  This position also works with the management team.

• ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Review of PACE delivery topics and provides delivery information when needed.
  • Performs monthly reports and documentation. Reports medication waste and ensures Beacon/ATP audits were performed.
  • Performs duties related to focus area as assigned, and if fully accountable to this area.
  • Act as an escalation for reported QA topics and delivery errors.
  • Report on new process(es) or communication topics related to deliver.
  • Monitor US weather pattern, work on plans to resolve delays and reroute packages.
  • Establish and set up commercial air deliveries when needed
  • Analyze courier bills for accuracy.
  • Review established courier routes and ensure timely performance.
  • Handling FedEx/UPS delays with resolution.
  • Review of ROBO call and bad phone numbers, work with customer to resolve ongoing delivery data to improve success.
  • Review of STAT performance in markets, suggestions on how to improve, driver availability and sweep runs.
  • Touch base with customer’s monthly on delivery concerns, review QA data to eliminate patterns of delivery issues.
  • Resolve daily delivery issues that come up.
  • Participates collegially in the development of new programs, practices and educational activities.
  • Ensures timely completion of maintenance logs and policy documentation.
  • Enhances professional and technical knowledge through seminars and other resources.
  • Maintains consistent communication with Operations Manager regarding area specific initiatives and activities.
  • Positive, professional demeanor is projected through verbal and non-verbal communications.
  • Interpersonal conflicts are resolved using appropriate methods and organizational resources, including but not limited to Employee Assistance Program.
  • Diverse perspectives are acknowledged; language and behaviors are modeled that build inclusiveness in the work environment.
  • Participates in performance improvement activities.
  • Initiative is demonstrated to proactively diagnose and resolve problems.
  • Change is met with positive, supportive behavior.
  • Time off is scheduled to avoid disrupting workflow.
  • Productive work habits are consistently displayed.
  • Accountability for actions and decisions is demonstrated in daily work.
  • Feedback is solicited and accepted in a positive manner.
  • Constructive input is offered to support the production area.
  • Perform light lifting or transporting of company assets.
  • Travel to other sites to provide support, as needed.
  • Duties as assigned.
    

EXPERIENCE, SKILLS AND EDUCATIONAL REQUIREMENTS

• College degree in business or healthcare is desired.

• Minimum 1 year of experience in pharmacy is preferred.
• Minimum of 2 years’ experience in a logistics setting and LTL.

• Demonstrated experience in budget and staffing management.
• Proficiency in desktop productivity tools, emphasis on Microsoft Office, including Excel, Word, and Outlook.
• Exhibits professional demeanor and ability to guide fulfillment technicians through workflow.
• Exhibits patience and perseverance when working with computer and automation users.
• Exhibits strong analytical and troubleshooting skills.
• Exhibits excellent communication and teamwork skills, with a strong user support orientation.
• Exhibits strong organizational skills and ability to work independently with minimal supervision.

ADDITIONAL SKILLS AND REQUIREMENTS

• Initiative and problem solving skills.
• Reliability
• Ability to multi-task, prioritize and manage time effectively.
• Ability to use good judgment.
• Attention to detail and accuracy.
• People skills
• Teamwork
• Ability to read, write, speak and comprehend English.
• Excellent communication skills.
• Completion of all workflow steps.
• Ability to work in a fast paced, challenging and technical environment.
• Reliable and consistent in timeliness, attendance and quality of work.
• Willingness to work a flexible schedule to accommodate heavy work volumes.

• Adhering to the core values of the company which include accountability, integrity, making a difference, quality, respect, stewardship, and teamwork.

Information contained in this description represents the general nature of work being performed.  This is not an exhaustive list of all responsibilities, duties and skills required for the position.  Reasonable accommodations will be considered in appropriate circumstances; however, as the nature of an accommodation may vary depending on the needs and desires of an individual with a disability, it is impossible to describe in advance specific accommodations that will be considered.

NOTE: Company management reserves the right to amend and revise responsibilities to meet business and organizational needs.

Over 30 years Grane Rx has been an industry leader, revolutionizing long-term care pharmacy solutions and services. The company focuses on caring for thousands of assisted living and nursing home residents along with onsite clinical consulting and training. Long Term Care and PACE pharmacy solutions from Grane Rx are currently available in four states.

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