Logistics Coordinator

About Us:

ETRO is a fashion house that has defined Italian style around the world since 1968. From research into textiles and attention to detail, ETRO creates luxury clothing and accessories for men and women, where passion for travel and sartorial tradition are the key concepts of every collection.

POSITION OVERVIEW

ETRO is looking for an experienced Logistics Coordinator with an Import background. As a Logistics Coordinator, you will work closely with the Logistics Manager, Retail & Wholesale teams, and our 3PL, in order to make each shipment a success.

RESPONSIBILITY:

• The Logistics Coordinator will work cross-departmentally to facilitate communication about the delivery stages of all ETRO products to promote an efficient and successful delivery experience.
• This position includes administrative duties with oversight into shipping and tracking of orders to ensure orders are processed in accordance with the organization's customer service standards.
• The position will work through data entry, email monitoring, reporting, and various other duties as required to ensure the workload is appropriately dispersed and managed.
• Work as a liaison between Retail/Wholesale teams and our logistics partners to ensure prompt and proper movement of shipments.
• Coordinate with freight forwarders, brokers, and 3 PL to ensure that freight orders are scheduled and shipped to meet customer expectations as well as secure proper documentation for scheduled orders
• Administer weekly billing for assigned clients within the specified timeframe, including preparing invoices, transmitting invoices to clients, and delivering reports
• Respond to ETRO internal and external customer inquiries with real-time information if applicable
• Work with our logistics partners to track and fix shipping errors
• Provide tracking information to ETRO customers which includes but is not limited to parcel shipments with FedEx, UPS and trucking companies while working with our 3PL to ensure that freight delivery appointments are tracked and scheduled
• Ensure that the quality of all ETRO logistical services provided meets the required standards and SLAs (service level agreements)
• Prepare and maintain inventory of samples received in the showroom.

MAIN ORGANIZATIONAL INTERFACES:

• Retail
• Buying
• Logistics
• Finance

EDUCATION & EXPERIENCE

• Bachelor's degree in business or a related field equivalent
• 3+ years of Logistics experience

SPECIFIC SKILLS

• Mandatory proficiency with office software including AS400/BI and Microsoft products (Excel, Word, Outlook)
• EDI knowledge and the ability to communicate in EDI terminology with internal customers, external customers, and suppliers
• Data entry skills with Excel and some customer interaction required
• Experience using a variety of operating systems with knowledge of networking, connectivity, and internet protocol
• Customer service experience in a fast-paced, professional work environment
• Strong management experience, analytical skills, process management or six sigma experience preferred
• Demonstrated understanding of WMS (Waterfall)
• Knowledgeable of a direct-to-consumer fulfillment operation
• Excellent interpersonal skills are essential
• Strong organization skills, attention to detail and follow-through to resolve any outstanding issues

PAY RANGE:

$70,000 p/y - $75,000 p/y

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

We are an equal-opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact HRUSA@Etro.com.