- Department: Relationship and Demand Management
- Schedule: Monday - Friday, 8 hour shift
- Location: Austin, TX
- Migrating or upgrading physician offices to standard Ascension Technologies standard network, telecom, and end user devices
- Overseeing IT infrastructure needs for office or department moves or renovations
- Managing local hardware implementation / upgrades related to systems and application upgrades
This individual ensures effective execution of tasks to keep projects on track, is detail oriented, and has a broad understanding of IT infrastructure capabilities and standards for end user, network, cabling, telecom, and telehealth devices.
Functional Responsibilities
- Project Coordination
o Align IT infrastructure requirements to Ascension Technologies and AMITA technical standards, and if new technology is required, develop the new requirements, and collaborate with Procurement to purchase
o Provide Ascension Technologies standard solutions that aligns with Enterprise Architecture guidelines
o Develop IT infrastructure cost estimates and review with Facilities and end users
o Formulate schedules in partnership with other groups (e.g., internal facility services, general contractors, subcontractors)
o Share standards and set expectations with subcontractors
o Attend construction meetings to stay abreast of change orders and construction constraints, updating relevant IT stakeholders
o Schedule and facilitate ad-hoc and standing meeting with IT stakeholders to ensure deliverables are on target for delivery within timelines
o Engage resource groups as required (e.g., Engineering, Telecom, Network, Field Service, Security), facilitating internal meetings, and opening service requests / project requests
o Escalate issues as required via the approved escalation channels (e.g., RAD, Service Delivery Managers, managed service providers) to meet project timelines
o Develop and implement risk mitigations to keep projects on track
- Other Leadership Responsibilities
o Recommends technology improvement opportunities to the leadership and architecture teams for increasing IT value while decreasing cost of delivery
o Understands and applies risk management policies and procedures appropriately
o Escalates to management (e.g., SDM, RAD) and other support / resolver groups as required
o Provide good stewardship to resolve escalation in a timely manner
Leadership/Interpersonal Skills
- Communicates and interacts effectively at various levels of the organization and partners, including senior leadership, business stakeholders, managed service providers, and technical subject matter experts
- Facilitates resolution of issues through creative solutioning, open exchange of information, and viewpoints and influence; uses negotiation skills when appropriate
- Instills a sense of urgency in driving assignments to completion
- Writes clearly and succinctly in a variety of communication settings and styles while tailoring the messaging based on audience
- Builds trust and respect with key stakeholders
- Demonstrates proactive behaviors and self-management techniques, including but not limited to, working efficiently, demonstrating adaptability and setting goals
- Builds effective relationships with partners and vendors to understand and commit to Ascension’s organizational goals; fosters goodwill and collaboration amongst teams and leads by example
- Demonstrates accountability for meeting commitments and deadlines
- Demonstrates alignment of principles, values, and behavior with expected organizational culture and values
Complexity of Work
- Within the scope of the job, it requires critical thinking skills, effective organization and collaboration skills, and the ability to work with minimal supervision. Must be able to work in a stressful environment.
- High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.
For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
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Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
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Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: Travel, PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics.