Lobby Host

About The Villages Health

The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 700 team members. Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our purpose, mission and vision is to empower Villagers and the surrounding communities to live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. In doing so, The Villages Health is creating America’s Healthiest Hometown.

Hiring Events

Please bring your resume and join us:

• Friday, April 19th from 9:30 AM to 1:30 PM at Lake Deaton Care Center (779 Kristine Way, The Villages, FL 32163) – RSVPs are encouraged through Eventbrite at https://bit.ly/4bxhdKg
• Monday, April 29th from 9:30 AM to 1:30 PM at The Villages Health Administration Office (1149 Main Street - 2nd floor, The Villages, FL 32159) – RSVPs are encouraged through Eventbrite at https://bit.ly/3IViUEg

Responsibilities:

To exemplify The Villages Health core value of Service, the Lobby Host will greet all visitors to the Care Center. The Lobby Host will interact with all visitors, determine their needs or reason for visiting the Care Center, and direct them to the associate who can best serve. The Lobby Host will represent The Villages Health in a friendly and professional manner.

• Greet all visitors to The Villages Health Care Centers.
• Utilize customer service skills to determine the needs of the visitor to identify the appropriate next step(s).
• Escort or direct patients to proper location in Care Center.
• Maintain front porch and living room, keep clean, free of debris, and ensure all TV’s/lights are functioning.
• Watch parking lot for patients needing assistance.
• Understand The Villages Health and the offerings of The Villages Health, such as a health classes and services offered.
• Partner with New Patient Specialists for new patient needs and inquiries.
• Check in various appointments, including Lab, MA, Classes, etc.
• Monitor living room and surrounding areas. Check in with patients that have been waiting.
• Accept paperwork and route or document in EHR appropriately (i.e.: New Patient packet, Annual HIPAA, etc.)
• Monitor Vendors and Visitors entering or leaving facility. Maintain Visitor Log.
• Deliver lab samples to lab station, as requested.
• Maintain kitchen cleanliness.
• Monitor patient facing restrooms, clean and wipe down as needed.
• Lock/unlock doors at beginning and end of shift, as schedule permits.
• Other duties as assigned.

Education/Experience Requirements:

• Minimum Requirements: No educational pre-requisite.
• 1 year customer service experience preferred.
• This position requires strong interpersonal skills, enthusiasm for The Villages, and The Villages Health.
• A desire to serve in a customer support role and the ability to problem solve to handle a variety of variables.
• Must be able to communicate with patients and visitors confidently and effectively. Prior customer service experience preferred.

Location:

Part-time position: Mulberry Care Center (8877 SE 165 Mulberry Ln., The Villages, FL 32162)

Full-time position: Brownwood Care Center (2910 Brownwood Blvd., The Villages, FL 32163)

Salary commensurate with experience.

Questions? Contact us at recruitment@thevillageshealth.com