Address
Form of work
SalaryTitle: Virtual Lobby Host (Temporary)
Agency: Northern VA Community College
Location: Fairfax County - 059
FLSA: Nonexempt
Hiring Range: $16/hr
Full Time or Part Time: Part Time
Additional Detail
Job Description:
The Virtual Lobby Host will provide virtual hosting services for the Student Services team. This position will also perform administrative and clerical duties for the Advising Managers.
Duties and Tasks:
- Virtually summon and greet students visiting the Virtual Lobby via telephone and/or zoom.
- Provide accurate information to students – making referrals within the college as needed.
- Assist with administrative support to Advising Managers and advisors.
- Triage student concerns to determine the best way to assist them.
- Assist with scheduling student counseling/advising appointments by encouraging/teaching students to utilize Navigate technology.
- Work as a positive and productive member of the Advising Team.
- Assist with hiring and training work-study students.
- Develop and maintain Virtual Lobby Hosting schedule including that of work-study students.
Essential Functions:
- Provide quality customer service to students entering the Virtual Lobby.
- Greet and welcome all students with courtesy while providing accurate and timely information.
- Identify and meet the needs of students
- Provide solutions and remove barriers for students (internally and externally)
Required KSAs:
- Strong customer service skills.
- Excellent oral communication skills.
- Ability to organize and schedule.
- Ability to work under pressure while managing multiple responsibilities.
- Ability to work in a fast pace work environment.
- Ability to interpret and explain academic and administrative policies and procedures.
- Familiarity with Oracle People Soft or other student information system.
- Ability to multi-task and work with minimum supervision.
- Strong organizational skills with the ability to perform detail-oriented tasks.
- Show flexibility and willingness to learn new systems.
- Ability to establish goals and priorities and make decisions based on program and institutional policies.
- Knowledge of student services.
- Ability to learn to use Q-less platform.
Minimum Qualifications:
- Experience providing customer service.
- Experience using Zoom, or other virtual hosting technology.
- Experience with administrative tasks.
Additional Considerations:
- Experience providing management/training/scheduling.
- Experience working with Oracle Peoplesoft.
- Bilingual.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
