Address
Form of workPosition Title:
Loan Processor/MSR
Reports To:
Branch Manager and/or Regional Director
Basic Function:
Perform clerical work for loans and open new Credit Union memberships.
Responsibilities:
• Greets members as they enter the lobby in an outgoing, courteous manner.
• Prepare loans for Loan Officer; input applicant information, run credit reports, print ques, and pull-up NADA value.
• Book loans and ensure the proper disbursement of proceeds. Sets-up direct deposit allocations for loan payments.
• Process loans on computer and update loan data. Answer phone inquiries regarding loans, NADA values, and calls to Loan Officer and/or Branch Manager.
• Forward approved loans to Quality Control and denied loans to the Loan Committee.
• Cross-sells every product and service as needed to meet the financial needs of the individual member.
• Reviews membership applications for approval; opens and provides information on all credit union account types.
• Assists members with direct deposits, IRAs, CDs, check orders, address changes, automatic transfer, wire transfers and other financial needs.
• Instructs members on the proper use of the Audio Response System, Home Banking, Bill Payer, plastic services (ATM, Check Card, and Gift Cards) and Moneyline transfers.
• Prints and reviews member statements or account histories; counsels’ members regarding the activity of their accounts.
• Makes correction to accounts as needed. Alert to warnings of fraud and able to detect and avoid possible fraudulent activity
• Assist with various branch duties as needed.
• Performs other related duties as assigned.
Qualifications:
• Experience in the loan and/or member service department of a credit union or equivalent experience with similar financial institutions.
• High School diploma with some college desirable.
• Personal computer, basic office equipment.
• Ability to meet, speak and deal effectively with people, being professional always.
• Must maintain a neat and professional appearance.
• Ability to follow the core values of team-focused, excellence, authenticity and leading in innovation
• While the following list is not exhaustive and may be supplemented, identified physical requirements include ability to operate normal office equipment. Some lifting not to exceed 25 lbs.
• Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation.
Benefits:
Paid Holidays
Match on 401K- offer a competitive 401K plan with a match of a 100% for the first 5% and a ½% for every additional 1% up to 10%
Discretionary Profit Sharing- 3% of annual earnings
Vacation Leave- accrues 2 weeks a year for the first 5 years. Vacation leave increases with tenure.
Sick Leave- earn 2 hours a pay period
Voluntary Insurance Products/Packages
Offer Competitive Medical and Dental Benefits*
Company Paid Life Insurance (2 times annual salary) *
Company Paid Accidental Death & Dismemberment Insurance (2 times annual salary) *
Company Paid Long Term Disability Insurance*
Full time Benefits for 30+ hour employees
Various other incentives
Additional incentive for extended hour locations
Premium-level Checking/Savings Account that include additional benefits
*Full Time Only
