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Salary
Job Summary:
Process and/or Close residential Mortgage Loans accurately and in compliance with all applicable compliance regulations, real estate laws and bank loan policy, meeting the bank’s customer service standards for timely processing/closing. Provides secure, accurate, responsive, and courteous customer service to both internal and external customers at all times.
Primary objective of this position is to be a trusted advisor to every internal and external customer. Inspires confidence and builds lasting relationships by consistently exhibiting each of the trusted advisor skills in order to help our customers identify and achieve their financial goals.
Essential Job Functions:
1. Upon receipt of the loan file, review worksheet and disclosures in file; determine all required documentation necessary for the specific loan type; gather the documentation from the originating loan officer, mortgage coordinator, the customer and Realtor, when applicable. Proof all documentation for accuracy.
2. For secondary market Mortgage Loans, using the appropriate check list, review and ensure that all required documentation is in the file and matches information on the application, before submitting the file to underwriting. Once file has been underwritten, obtain any additional documentation required in the underwriter conditions, submit to underwriter and obtain a “clear to close” before handing the file off to the closer or preparing the closing package.
3. For all other loan types, confirm all necessary documentation is in file according to the worksheet completed by the loan officer and the title search or commitment, insurance, survey, verifying terms, interest rate and rate caps/floors.
4. Process and/ or Close renewal and modifications as necessary, ensuring all documentation is accurate and done in a timely manner to meet customer service standards which is 7-10 days from receipt of the worksheet.
5. Work either individually or with team closer to ensure loans are processed and closed within 4 weeks of receipt, subject to customer’s requests.
6. Stay abreast of real estate regulations by attending training, taking on-line courses, reading
industry publications and studying changes as they occur and as they pertain to the job.
Other Job Functions:
1. Re-disclose the Loan Estimates Disclosure as required when “changed circumstances” occur.
2. Other duties as requested by their supervisor or other management representatives of the bank.
Job Requirements
Qualification Requirements:
- High School diploma or GED
- Prefer minimum of one year mortgage processing experience
- Must be detail oriented, highly organized and be able to multi-task effectively
- Must comply with all bank policies and procedures that are job related and/or consistent with business necessity.
- Must be able to perform the essential functions of the job with or without reasonable accommodation and without posing a direct threat to the health and safety of self or others.
General Physical Demands and Workplace Conditions:
- Must be able to exert up to 20 pounds of force occasionally, and up to 10 pounds of force frequently, and a negligible amount of force constantly to lift, carry, push or pull or otherwise move objects within the immediate work station.
- Must be able to walk, sit or stand frequently, up to 50% of the time.
- Must be able to tolerate encounters with coworkers and customers under the following conditions:
- Atmospheric pollutants or allergens, including but not limited to fumes, odors, dusts, poor ventilation;
- Changes in indoor/outdoor temperatures encountered in travel between buildings and branches.
- Other physical attributes required to successfully perform the essential functions above include finger agility, talking, and listening.
Job Reference: TSC00638
