Ln Reception

The primary purpose of your job position is to perform clerical support in an efficient manner in accordance with established procedures, and as directed by your supervisor.

Duties and Responsibilities:

• Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures.
• Answer telephones; determine nature of call and direct caller to appropriate individual or department.
• Receive and process requests from within the facility and locate personnel through paging system.
• Receive and process facility wide inquiries and release information in accordance with established policies and procedures.
• Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
• Greet, provide direction, and information to all visitors, guests, residents, sales representatives, etc.
• Maintain a current listing of all residents and direct calls accordingly. Those who can not receive phone calls due to any health related condition, should be referred to Nurse Supervisor/Charge Nurse.
• Offer beverages to visitors waiting for administrative personnel, as appropriate.
• Monitor presence and location of sale representatives in the facility.
• Issue and collect identification badges as representatives sign in/out.
• Ensure guests/visitors abide by existing rules and refuse admission to persons as directed.
• Report suspicious persons/information to supervisor immediately.
• Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.)
• Receive, sort, and distribute mail as directed.
• Operate copier, office machines, etc., as directed.
• Operate computer as directed.
• Order supplies as directed and needed.
• Assist department directors in administrative matters. (i.e., typing reports, correspondence, etc.)
• Agree not to disclose assigned user ID code and password for accessing resident/facility information and promptly report suspected or known violations of such disclosure to the Administrator.
• Agree not to disclose resident’s protected health information and promptly report suspected or known violations of such disclosure to the Administrator.
• Report any known or suspected unauthorized attempt to access facility’s information system.
• Other related duties and responsibilities that may become necessary or appropriate.

Experience

Must have at least one (1) year’s experience in a clerical position, or successfully completed a secretarial science program from an accredited school/college.

Specific Requirements

Education

Must possess, as a minimum, a high school diploma or its equivalent.

• Must be able to read, write, speak, and understand the English language.
• Must possess the ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations.
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, and the general public.
• Must be knowledgeable of administrative practices, procedures, and guidelines.
• Must possess a cheerful personality and be able to work harmoniously with other personnel.
• Must possess the ability to minimize waste of supplies, misuse of equipment, etc.
• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.
• Must be able to follow written and oral instructions.
• Must be able to effectively use a 10-key calculator.
• Must have a solid working knowledge of computers, input/output/retrieval data, etc. Must be able to type a minimum of 35 words per minute.