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Software Development & Support (Digital)
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Guidehouse Digital is looking for a go-to personality confident in laboratory IT support with a laboratory, health technology background, who will convey that confidence to scientific analysts. The role of the Laboratory Information Management (LIMS) Analyst (Instrumentation & Business Analyst) is to provide first-line IT support to analysts in the public health industry.
This is an opportunity to make a meaningful contribution to the Food and Drug Administration's laboratories. The successful candidate will support a laboratory on-site to meet the general laboratory IT needs, supporting instrument implementation and operation & maintenance (O&M) in compliance with specified standards.
Candidates must be able to commute and work in this client site: FDA Site in Queens NY
What You Will Do:
The Laboratory Information Management (LIMS) Analyst is responsible for maintaining instrumentation inventory records, resolving support requests to meet customer satisfaction and continuous service delivery demands, and communicating effectively with end users of varied skill levels as well as other support teams. In a fast-paced, secure environment, the Analyst will log service requests, troubleshoot issues, adhere to regulations, and coordinate efforts with instrumentation contractors and other support teams.
Provides day to day support for instrument lab solutions integrated with the production network including anti-virus, patching, p erform system updates/upgrades onto lab instruments and data backup solutions.
Coordinates with equipment manufacturers, IT technical teams and laboratory stakeholders to support installations, configuration, maintenance, and troubleshoot instruments. Resolve integration and connectivity issues to ensures all instrument controllers on the network are configured per security standards. Accurately records, updates and document requests using the IT service desk system (i.e. Jira, ServiceNow).
Assists LIMS and instrument users by providing system training, troubleshooting and resolving urgent instrument and controller issues.
Maintains a comprehensive equipment inventory, points of contact, and status of all instrument labs.
Works with development team and business stakeholders to evaluate site LIMS needs versus existing laboratory and quality standards and capabilities; and determine best approach within the system for configuration for enhancement requests or issue resolution.
Supports requests for IT Product Catalog (i.e. Software, Hardware, services) additions and modifications related to LIMS and lab instruments operations.
Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
Demonstrated experience with eliciting/facilitating requirements, through requirements meetings, development of wireframes/story boards and user stories, and presenting a thorough understanding of the business needs to the development team and stakeholders.
Performs analysis of industry standards, new innovations, technical data, and/or client laboratory and quality assurance procedures and legacy systems producing solutions and analysis documentation.
Undertakes other duties not specifically stated which are necessary from time to time.
What You Will Need
BA/BS or combined 6 years' IT experience /laboratory experience required.
Must have a minimum 4 years of laboratory information managements systems experience;
Minimum 4 years' experience in a laboratory environment and laboratory instruments
Minimum 4 years' IT support experience with direct user contact and demonstrated gold-standard customer service
Passion for solving problems and helping people resolve issues
Demonstrated exceptional oral and written communication skills with collaboration and working in teams
Experience installing software and drivers; Windows and Linux operating systems and administration
Agile development and O&M support experience; including generation and maintenance of User stories, troubleshooting documentation, technical artifacts (i.e. logs, configuration files, Target State Diagrams (TSD .
Customer service attitude: Patience, people skills and a sense of humor
Must be able to pass a background check and secure Public Trust clearance
What Would Be Nice To Have:
BioMedical IT experience or equivalent
Experience with StarLIMS, LabVantage, LabWare or Agilent SLIMS is a plus.
Experience with ISO, Quality and Analytical Testing processes
Experience with lab instrument controllers and raw data management
Knowledge of operating lab instrumentation for multiple vendors (i.e. Agilent, AbSciex, Waters)
Knowledge of lab system software used for analytical testing (e.g., ChemStation, Empower, NuGenesis)
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus
About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
