Address
Form of workCRM JuniorData Analyst and Integration Specialist
The mission of West Point Association of Graduates (WPAOG) is to "Serve West Point and the Long Gray Line." WPAOG is both the alumni association and foundation for the United States Military Academy (USMA) at West Point. Our vision is to ensure the Long Gray Line remains the most highly connected alumni body in the world. USMA is renowned as the world's preeminent leadership development institution. The student body, or Corps of Cadets, numbers 4,400, and each year approximately 1,000 cadets graduate and are commissioned as second lieutenants in the U.S. Army.
In this pivotal role, you will be instrumental in the maintenance and support of our Blackbaud Constituent Relationship Management (Blackbaud CRM) system and its associated applications. Your responsibilities extend to managing data integrations between the Blackbaud CRM system and various other software applications. Success in this position demands a unique blend of technical prowess, effective communication skills, and a keen understanding of business dynamics. Reporting directly to the Director of IT Business Systems, this position holds a key position within our organization.
Responsibilities:
• Execute assigned administrative tasks and address AOG staff requests related to Blackbaud CRM and our other applications within our CRM solution (Hivebrite, Evertrue, Zoho, Salesforce, Celerant, Tableau, SQL, Blackbaud Internet Solutions (BBIS)).
• Diagnose and resolve issues concerning Blackbaud CRM, other CRM-related applications, and their integrations. Initiate and manage cases with the respective application's support center or third-party vendors as needed.
• Monitor the Blackbaud CRM system, various applications, automated reports, and Integrations.
• Collaborate in gathering requirements from other AOG departments to improve our current CRM solution, including integrations. Aid in implementing these changes within our CRM environment.
• Assist in data mapping between different systems to ensure consistency and accuracy during integration design.
• Prepare testing environments and contribute to the validation and testing of new Blackbaud CRM service packs, releases of other related applications, integration changes, enhancements, and other change controls.
• Participate in data cleanup in Blackbaud CRM and Hivebrite when necessary.
• Strong time management, organizational, decision-making, and critical thinking skills.
• Manage onboarding and offboarding processes for AOG staff members.
. Assist with IT administrative tasks, including maintaining Jira/Confluence instances, updating our Change Management Calendar, and revising standard operating procedures and departmental documentation.
. Support overall organizational goals and objectives by undertaking assigned tasks.
Requirements:
• Experience with a CRM system, preferably with Blackbaud CRM.
• Experience writing SQL scripts using SQL Server Management Studio (SSMS) and writing reports using SQL Server Report Server (SSRS).
• Knowledge of integration tools and platforms like SQL Server Integration Server (SSIS).
• Knowledge of programming languages such as Javascript, PHP, R, Visual Basic, Visual Studio, or C#.
• Basic understanding of website development, particularly within the WordPress framework.
• Familiarity with any of our secondary applications such as Hivebrite, Evertrue, Zoho, Salesforce, Celerant, Tableau, Jira/Confluence, and Blackbaud Internet Solutions (BBIS).
• Self-motivated, goal-oriented, and flexible self-starter with a strong sense of urgency to produce results.
• Strong time management, organizational, decision-making, and critical thinking skills.
• Ability to quickly learn and implement new technologies based on business needs.
Two to four years of experience in supporting CRM systems and integrating data between software applications with a Computer Science or Information Systems Bachelor's Degree or one to two years of experience in supporting CRM systems and integrating data between software applications with a Computer Science or Information Systems Master's Degree. Great customer service skills and a pleasant, professional demeanor are required. We offer excellent benefits and a pleasant working environment. The salary range will be approximately $75,000 to $90,000 depending on skills and experience.
Please submit a cover letter and resume. Additionally, the incumbent must live within commuting distance of West Point.
West Point Association of Graduates is an Equal Opportunity Employer
View our website at: www.westpointaog.org
The mission of West Point Association of Graduates (WPAOG) is to "Serve West Point and the Long Gray Line." WPAOG is both the alumni association and foundation for the United States Military Academy (USMA) at West Point. Our vision is to ensure the Long Gray Line remains the most highly connected alumni body in the world. USMA is renowned as the world's preeminent leadership development institution. The student body, or Corps of Cadets, numbers 4,400, and each year approximately 1,000 cadets graduate and are commissioned as second lieutenants in the U.S. Army.
In this pivotal role, you will be instrumental in the maintenance and support of our Blackbaud Constituent Relationship Management (Blackbaud CRM) system and its associated applications. Your responsibilities extend to managing data integrations between the Blackbaud CRM system and various other software applications. Success in this position demands a unique blend of technical prowess, effective communication skills, and a keen understanding of business dynamics. Reporting directly to the Director of IT Business Systems, this position holds a key position within our organization.
Responsibilities:
• Execute assigned administrative tasks and address AOG staff requests related to Blackbaud CRM and our other applications within our CRM solution (Hivebrite, Evertrue, Zoho, Salesforce, Celerant, Tableau, SQL, Blackbaud Internet Solutions (BBIS)).
• Diagnose and resolve issues concerning Blackbaud CRM, other CRM-related applications, and their integrations. Initiate and manage cases with the respective application's support center or third-party vendors as needed.
• Monitor the Blackbaud CRM system, various applications, automated reports, and Integrations.
• Collaborate in gathering requirements from other AOG departments to improve our current CRM solution, including integrations. Aid in implementing these changes within our CRM environment.
• Assist in data mapping between different systems to ensure consistency and accuracy during integration design.
• Prepare testing environments and contribute to the validation and testing of new Blackbaud CRM service packs, releases of other related applications, integration changes, enhancements, and other change controls.
• Participate in data cleanup in Blackbaud CRM and Hivebrite when necessary.
• Strong time management, organizational, decision-making, and critical thinking skills.
• Manage onboarding and offboarding processes for AOG staff members.
. Assist with IT administrative tasks, including maintaining Jira/Confluence instances, updating our Change Management Calendar, and revising standard operating procedures and departmental documentation.
. Support overall organizational goals and objectives by undertaking assigned tasks.
Requirements:
• Experience with a CRM system, preferably with Blackbaud CRM.
• Experience writing SQL scripts using SQL Server Management Studio (SSMS) and writing reports using SQL Server Report Server (SSRS).
• Knowledge of integration tools and platforms like SQL Server Integration Server (SSIS).
• Knowledge of programming languages such as Javascript, PHP, R, Visual Basic, Visual Studio, or C#.
• Basic understanding of website development, particularly within the WordPress framework.
• Familiarity with any of our secondary applications such as Hivebrite, Evertrue, Zoho, Salesforce, Celerant, Tableau, Jira/Confluence, and Blackbaud Internet Solutions (BBIS).
• Self-motivated, goal-oriented, and flexible self-starter with a strong sense of urgency to produce results.
• Strong time management, organizational, decision-making, and critical thinking skills.
• Ability to quickly learn and implement new technologies based on business needs.
Two to four years of experience in supporting CRM systems and integrating data between software applications with a Computer Science or Information Systems Bachelor's Degree or one to two years of experience in supporting CRM systems and integrating data between software applications with a Computer Science or Information Systems Master's Degree. Great customer service skills and a pleasant, professional demeanor are required. We offer excellent benefits and a pleasant working environment. The salary range will be approximately $75,000 to $90,000 depending on skills and experience.
Please submit a cover letter and resume. Additionally, the incumbent must live within commuting distance of West Point.
West Point Association of Graduates is an Equal Opportunity Employer
View our website at: www.westpointaog.org
