Lifeline Program Manager

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Definition:       As a part of the A-TCAA team, the Amador Lifeline Program Coordinator plays an essential role in ATCAA as a whole. The Amador Lifeline Program Coordinator supervises the activities of Amador Lifeline, an at-home emergency response system in Amador County. Amador Lifeline serves Amador County seniors, disabled, and other at-risk individuals to live independently. The Amador Lifeline Program Coordinator is responsible for Lifeline client relationships, volunteer management, record keeping of program budgets, program reporting, program documents and files, program promotion material, maintaining and developing partnerships necessary to the success of the program, as well as program equipment and inventory maintenance.

Supervisor:    Family Resource Services Director

Supervises:  Amador Lifeline volunteers including assistant clerical volunteers, home technicians, and community outreach volunteers.

Job Duties and Responsibilities Related to this Position Include:

• Maintain all client relationships including recruitment, orientation, and follow-up contacts with new clients, as well as all on-going correspondence and phone contact with current clients and program informational newsletter sent quarterly;
• Volunteer management
  • recruit, train, supervise and acknowledgement of all program volunteers who provide technical and clerical assistance necessary to the program;
  • send monthly newsletter to all checkers, installers and office support personnel that includes “TIPS” information along with the work forms;
  • organize and implement an annual volunteer recognition event;
• Program fund development and fiscal oversight with budget development and reporting, billing of clients, and fundraising as necessary to maintain program sustainability.
• Report all fiscal and program activity reports and collection of all necessary program statistics to supervisor;
• Keep the ATCAA Amador Lifeline Policies, and Procedures updated;
• Grant application writing to community resources to support our low-income client program;
• Maintain all program documentation and program files including maintenance of all documents, files, client in-take agreements, update subscriber lists, correspondence and other contact lists, reports and contracts.
• Responsible for learning how all Lifeline equipment works and be prepared to be able to install new units, swap out help buttons or batteries if volunteer installer/technician is not available;
• Program Promotion and Community Education:
  • responsible for any media contacts, program presentations within the community, outreach and community meetings and events pertinent to the Lifeline program;
  • update and restock Lifeline informational brochures, and handouts in Amador County;
  • responsible for the creation and implementation of Emergency Preparedness Plan for Amador County clients and as required by ATCAA.
• Maintain and develop all partnerships necessary to the success of the Amador Lifeline Program including acting as liaison between ATCAA and Lifeline Systems, Sutter Health Foundation, Amador Lifeline Fund, as well as developing relationships within the community for growth and promotion of the program;
• Maintain equipment, and inventory of equipment, including all communicator units, batteries, connectors and buttons following ATCAA guidelines and environmental laws in regards to disposal;
• Participate, along with supervisor, in annual strategic planning, program review and development for both short and long term goals;
• Implement and maintain the low- income sliding scale program including all steps of client documentation and fee scale account set-up, record keeping, quarterly billing to the ATCAA Accounts receivable department for Amador Lifeline reimbursement, and communication with Sutter Health Foundation regarding funding availabilities for existing and new clients.

General Duties and Responsibilities: 

As a part of the A-TCAA team, all employees play an essential role in A-TCAA as a whole, and are expected to:

• Demonstrate and encourage a professional and positive attitude in all job related activities;
• Maintain confidentiality in accordance with standards as outlined in the “Statement of  Confidentiality and Ethics”;
• Accomplish all work activities in a safe and timely manner within assigned guidelines and consistent with A-TCAA’s Personnel Policies and Operating Procedures;
• Report and/or correct deficiencies that constitute immediate threats to health and safety;
• Complete other tasks as assigned by the supervisor which are consistent with the definition and intent of the job description.

Minimum Qualifications:

• Possess a valid California driver’s license and an acceptable driving record;
• Ability to obtain fingerprint clearance upon offer of employment;
• Possess a High School diploma or higher;
• Experience with answering phones and filing;
• Experience and proficiency in Microsoft Word, Excel, Outlook, and Windows Operating System;
• Demonstrated organizational skills;
• Demonstrated writing, speaking and math skills;
• Ability to lift 20 pounds; and
• Own dependable transportation.

Desired Qualifications:

• BA or BS degree in either Social Services or Management
• Demonstrated volunteer management experience;
• Experience in public relations;
• Experience in coordinating community programs;
• Experience with program promotion including publicity and program outreach;
• Knowledge of Amador County’s resources.