Licensed Insurance Customer Service Representative

Embark on a rewarding career with the Aldreamia Omar Allstate Agency, where our history is built on a foundation of supportive teamwork, a caring atmosphere, and a good-spirited environment. We value and appreciate our three team members, all dedicated to exceptional Customer Service and walk-in assistance. Our culture is one of understanding, motivation, and positivity, ensuring each team member's success through a supportive and appreciative office environment.

As a Licensed Insurance Customer Service Representative at Aldreamia Omar Allstate Agency, you'll be an integral part of a team that values your success. With a supportive, understanding, and motivating work environment, you'll handle existing customer stability, walk-ins, and contribute to our commitment to excellent Customer Service with the current book. Join our team for a rewarding career with little to no micromanagement, where your success is our priority.

Join our team if you're seeking a career where your success is prioritized, and you can contribute to a positive and caring work environment. If you value minimal micromanagement and want to be part of a team that understands and supports you, apply today.

Annual Base Salary + Commission

Paid Time Off (PTO)

Evenings Off

Weekends Off

Holidays Off

Paid Holidays

Continuing Education Opportunities

Professional Work Environment

Virtual Meetings

Training On Objections

Equipment Provided

Daily Morning Huddle

Monday - Thursday 8:30am - 5:30pm, Friday 9am - 5pm Work Schedule

Annual Base Salary Based on Experience + Commission

• Continue to look for and recognize opportunities to cross-sell, bundle, and up-sell policy coverage.
• Utilize various computer systems to take premium payments, update and make changes to policies, service renewals and follow up with underwriting requests for current and new policies.
• Answer inbound phone calls promptly and professionally, addressing client inquiries regarding cancellation requests and providing accurate information to meet their needs as well as updating client's file with proper email and telephone numbers.
• Making outbound calls, sending text messages, and emails to ensure timely payment and prevent cancellation or lapse in client policies as well working upcoming client renewals.

• A Property and Casualty License is Required.
• 1+ years of experience in the Property & Casualty industry is Required. Preferred experience with Allstate.
• Candidate must have computer software knowledge (Zoom, Microsoft Office).
• Act as a dedicated team player, fostering collaboration and supporting colleagues in delivering excellent service to clients.
• Communicate effectively through written and verbal means, both with clients and team members, to provide clear, concise, and informative responses.
• Exemplify professionalism over the phone, in writing, and in the office to create a positive work environment and ensure effective communication.