Address
Form of work
SalaryPosition Information
Posting Title
Library Assistant - Passport Services
Job Requisition Number
COA090951
Position Number
118922
Job Type
Full-Time
Division Name
Administration
Minimum Qualifications
Education and/or Equivalent Experience:
- Graduation with a Bachelor’s degree from an accredited college or university, plus one (1) year of experience in a related field.
- Experience may substitute for education up to a maximum of four (4) years.
Licenses and Certifications Required:
- None.
Physical Requirements:
- Must be able to stoop, bend, walk and reach heights of six (6) feet.
- Must be able to lift or pull book bags and equipment up to fifty (50) pounds.
- Must be able to push loaded book truck up to three hundred (300) pounds.
- Must have manual dexterity to operate computer keyboard.
Notes to Applicants
OVERVIEW:
The Library Assistant – Passport Services will lead the daily operations of a Passport Services Office at one of four of the Austin Public Library locations with the following duties:
The Library Assistant – Passport Services will lead the daily operations of a Passport Services Office at one of four of the Austin Public Library locations with the following duties:
- Become a trained and certified Passport Acceptance Agent.
- Fully execute passport applications including photo services.
- Provide information and assistance to Passport Services Office customers on the phone, via email, and in person.
- Work collaboratively with and train employees in the Passport Services Office and other involved units.
- Maintain, store, and reorder necessary forms and supplies.
- Collect, document and reconcile all applicable fees.
- Comply with all pertinent federal regulations regarding Passport Acceptance Facilities.
- Due to federal mandate, the selected applicant must be a U.S. Citizen.
Certified Passport Acceptance Agent: If a candidate is hired without the necessary certification, the department will arrange for training to acquire this certification.
PASSPORTSERVICESLOCATIONS:
Central Library
710 Cesar Chavez
Austin, TX 78701
Ruiz Branch
1600 Grove Blvd.
Austin, TX 78741
Spicewood Springs Branch
8637 Spicewood Springs Rd.
Austin, TX 78759
Recycled Reads Bookstore
5335 Burnet Rd.
Austin, TX 78756
Shifts vary per location and require some nights and weekends. Schedules are subject to change based on business needs. Visit The Austin Public Library for library operational hours per location.
NOTES TO APPLICANTS:
- A detailed and complete job application is REQUIRED and helps us evaluate your qualifications. In completing your job application, please be sure to provide a COMPLETE employment history regarding any relevant experience that you would like for us to consider. This information will also be used to determine base pay in the event that you are selected for this position. NOTE: A cover letter and/or resume will NOT be used to substitute for an incomplete job application.
- Please understand that your job application, cover letter, and resume will be used to measure or assess your written communication skills, including grammar, punctuation, and spelling, in helping us screen applications and determine candidates to be interviewed.
- All new employees are required to attend City of Austin and Austin Public Library training as scheduled and should arrange their outside schedules to accommodate such training.
- The Austin Public Library reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs.
- Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information.
TRAVEL:
If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
Pay Range
$21.78 – $24.50
Hours
Shifts vary per location and require some nights and weekends.
- Schedules are subject to change based on the business need.
- Visit TheAustin Public Library for operational hours per location.
Job Close Date
02/05/2024
Type of Posting
External
Department
Austin Public Library
Regular/Temporary
Regular
Grant Funded or Pooled Position
Not Applicable
Category
Clerical
Location
Multiple locations; please see "Notes to Applicants."
Preferred Qualifications
Preferred Experience:
- Certified Passport Acceptance Agent, or the ability to complete certification training within six (6) months of hire.
- Experience processing government or legal documents.
- Experience resolving complex customer service issues.
- Experience handling, reporting, and reconciling funds.
- Ability to communicate effectively in Spanish, American Sign Language, or other world language.
- Ability to travel to more than one work location
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Inputs library patron information into library automation system or other databases and monitors information input by other staff members.
- Performs clerical activities such as answering telephones, sorting mail, filing, typing, and photocopying and mailing out materials. Develops work schedules and monitors timesheets and payroll for administrative and volunteer staff.
- Handles, reports, and reconciles library funds.
- Assists librarians in the maintenance of collection of books, periodicals, magazines, newspapers, and audiovisual and other materials; customer services; and research needs.
- Sorts books, publications, and other items according to established procedures and return them to shelves, files, or other designated areas.
- Troubleshoots basic computer, printer, and copying equipment problems that arise.
- Acts as a liaison with Library vendors, delivery services and maintenance.
- Instructs and assists staff and the public with using reference sources, automated information sources, software, and the internet. Explains and enforces library policies and procedures to the public and staff.
- Answers routine inquiries and refers patrons in need of professional assistance to librarians.
- Locates library materials for patrons, including books, periodicals, audio tapes, Braille volumes, and pictures.
Responsibilities – Supervisor and/or Leadership Exercised:
- May provide leadership, training, and guidance to others.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of money handling and accounting practices.
- Knowledge of books, electronic databases, internet resources, bibliographies and reference materials.
- Knowledge of equity, diversity, and inclusion principles and practices in libraries.
- Knowledge of Federal, State, and Local laws.
- Knowledge of City practices, policies, and procedures.
- Skill in customer service principles.
- Skill in oral and written communication.
- Skill in handling multiple tasks and prioritizing.
- Skill in planning and organizing.
- Skill in using computers and related software, including Microsoft Office products.
- Ability to assist library patrons and other staff.
- Ability to provide high-level customer service.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to review materials to ensure accuracy, completeness and adherence to established formats and procedures.
- Ability to use library automation and the internet.
- Ability to establish and maintain good working relationships with other City employees and the public.
- Ability to work with people of diverse backgrounds.
Criminal Background Investigation
This position has been approved for a Criminal Background Investigation.
EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within
the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
