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Form of workJob Description POSITION OBJECTIVE With a high degree of independence, this position performs duties for managing and providing customer service for the shipping and receiving department of Kelvin Smith Library (KSL). This position is responsible for processing a large volume of incoming and outgoing OhioLINK and Interlibrary Loan research materials requested by faculty, staff, and students and for ordering and receiving general supplies for the entire library, and for coordinating access and facility matters. Daily interactions take place with several different vendors and delivery contractors (UPS, FedEx, Campus Mail, OhioLINK Priority shipping, Staples, bindery vendor etc.).
This unit also supports the mail/ delivery/ shipments of the entire library including non-library departments housed within the building. ESSENTIAL FUNCTIONS OhioLINK consortium borrowing and lending. Responsible for all incoming and outgoing faculty, staff, and student requests for library materials within the State of Ohio consortium.
Items need to be sorted, labeled, packaged and delivered through a contracted delivery service. For incoming items, this position is responsible for sorting KSL-owned materials from other library items borrowed by Case Western Reserve University faculty, staff, and students. All items need to be checked-in and received within the library's online circulation system.
(20%) Mail, shipping and receiving. Responsible for all incoming and outgoing mail, packages, library materials, interlibrary loans, supplies and equipment for all departments within KSL. Includes establishing excellent collaborative relationships with delivery personnel, including campus mail, UPS, FedEx, Amazon, and other vendors.
Sorts and distributes all incoming items. Maintains processes to track that all items were received in good condition and delivered accurately and on time. (20%) Manage ordering and receiving of supplies and equipment.
Responsible for processing all supply and equipment requests for all library departments within KSL. Track receipt of items and distribute accordingly. Follow up on any damaged or incorrect orders with vendors.
Responsible for maintaining excellent records and documentation for items purchased with the university credit card and reconciling this account monthly. (18%) Manage KSL Facility Issues: This includes, but is not limited to generating work orders for general building repairs; coordinating special projects with outside contractors; working with campus departments such as custodial services, recycling, etc. to uphold a high level of maintenance and safety to KSL, which is a building open 24/5 throughout the academic year.
Coordinate workflow between departments as needed. (11%) Monitors computer-based Event Management System (EMS) to schedule building access (6%) Student Employees. Oversee the daily work of student employees, including dedicated service area student assistant(s); provide training; assign work tasks; routinely monitor and deliver feedback about work performance.
(6%) Knowledge and Creativity Commons: Support the work of the Access & Resource Services team to provide first-contact customer service at all physical and online service points within the Commons to include training and maintenance of equipment, knowledge of collections and access within the physical stacks and the online catalog, general reference and digital services, oversight of spaces, referrals, and directional assistance (6%) Contributes to the maintenance of a work culture of inclusion, diversity, equity, and belonging. (6%) Professional development and engagement, including service on committees and working groups and attending learning sessions, maintaining awareness of current trends and developments in the field (6%) NONESSENTIAL FUNCTIONS Perform other duties as assigned. (1%) CONTACTS Department: Daily contact with library staff and non-library staff housed within KSL.
University: Daily contact with campus mail delivery personnel. Frequent contact with the university's central shipping and receiving department; procurement and Utech departments for shipments pertaining to the central server area. External: Daily contact with delivery contractors - UPS, FedEx, Amazon, Priority [OhioLINK].
Frequent contact with office supply vendors. Students: Daily contact with student assistant employees that support shipping and receiving responsibilities. SUPERVISORY RESPONSIBILITY Direct supervisory responsibility for hiring, training, and overseeing student assistants that support the functions of the unit.
QUALIFICATIONS Education and Experience: Associate's degree and 3 years of experience; or a Bachelor's degree in related area (academic library preferred) and no experience. REQUIRED SKILLS Aptitude for detail is essential. Strong interpersonal and communication skills.
Ability to communicate effectively both orally and in writing is necessary. Excellent organizational and time management skills. Thorough interpersonal skills including good service orientation and effective problem solving.
Working knowledge of policies and procedures related to facilities management, equipment, customer services, dispatch, building maintenance, safety and emergency preparedness. Ability to assume responsibility, prioritize and organize using own initiative. Must be reliable, dependable, adaptable and able to work independently as well as a member of a team.
Ability to supervise students. Ability to work in and contribute to an environment of inclusion, diversity, equity, and belonging. WORKING CONDITIONS This position requires frequent bending and lifting items that can be heavy at times.
Office space is separate from processing space. Coverage of this area is required Monday through Friday from 8 a. m.
to 4:30 p.m. Diversity Statement In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.
. Reasonable Accommodations Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation.
Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis. .
