Level I Operations Specialist

Caldwell & Gregory

We are a premium service provider of commercial laundry services for academic and multifamily housing communities. We strive to build a sense of purpose and achievement in the work we do while staying true to our WHY; that people deserve a higher standard, and our mission is to create a tangible impact in the lives of both our team members and customers. If you are looking for a career that will challenge and engage you, and a company culture that values the importance of the family then Caldwell & Gregory is the company for you.

Level I Operations Specialist

Responsible for inspecting, repairing, and cleaning used commercial washers and dryers and preparing them for delivery. As well as assisting with equipment inventory, warehouse organization and the preparation of washers, dryers, and payment technology for installation. Moreover, the Level I Operations Specialist will collaborate with a Service Technician and Collector periodically to acquire fundamental knowledge of both roles. The ideal candidate is someone who finds satisfaction in hands-on work, enjoys working in a team dynamic to achieve a common goal, and is enthusiastic about acquiring repair and troubleshooting skills.

Key Responsibilities

• Diagnosing, Troubleshooting and Repair: Perform diagnosis, troubleshooting, and repair of commercial washers, dryers returned to the warehouse. Ensure that all repairs are carried out efficiently and in accordance with manufacturer guidelines and safety standards. Bring the appliances back and ready to return to duty!
• Machine Preparation: Prepare machines and payment kiosks for installation. This includes unboxing machines, connecting payment technology, cleaning, and testing machines, gathering installation materials (venting, clamps, hoses, etc.), and supporting materials such as signage. Your work is significant to creating a great first impression for the customer!
• Warehouse: Responsible for receiving and unloading vendor shipments (appliances, parts, and materials), managing warehouse transfers, and scraping unsalvageable appliances, parts, and materials. Maintain a clean and well-organized warehouse. Treat it like it was your warehouse!
• Safety Compliance: Adhere to all safety protocols and guidelines while working with machinery and appliances. Ensure personal safety and safety procedures are followed while working in the warehouse. Your wellbeing is important!
• Technology and Mobile Technology: Use configuration and monitoring tools to set up or reprogram machines to connect to a payment kiosk. As well as using a smartphone or tablet to access these tools, and other applications used throughout the workday. Technology is becoming more and more prevalent in the commercial laundry business!
• Service & Collections Departments: Accompany an experienced Service technician Collector, learning the fundamentals of repairing machines. Learn and support all operations!
• Other Duties: Perform other duties as assigned.

Benefits & Perks:

• Robust employer contribution to Medical, Dental, and Vision insurance
• Health Savings Account with Industry leading employer contribution
• Company Paid Life, Short-term, and Long-term Disability Insurance
• 401k with generous Company Match
• First stop health – free virtual visits and counseling unlimited
• Paid Time Off (PTO) & Holiday Pay
• Employee Discounts: Whirlpool, Gladiator, and much more!

What We are Looking For:

• Valid Driver's License
• High School Diploma or equivalent; or 1-3 years related experience and/or training; or equivalent combination of education and experience.
• Good interpersonal and communication skills to interact with customers and clients effectively.
• Strong mechanical aptitude: professional experience with mechanical repair/maintenance is preferred.
• Pass pre-employment screenings.
• Must have a clean driving record with no major violations.
• Ability to work independently and manage time efficiently.
• Basic computer skills for documentation and communication purposes.
• Ability to walk flights of stairs, and to lift, push, and pull machines weighing up to 250 lbs. with proper equipment.
• Ability to maneuver in restrictive areas; often squatting, kneeling, crawling, and reaching overhead, while lifting, holding, and maneuvering tools or service parts.
• Ability to maneuver a washer or dryer while properly secured to a hand truck.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Richland, MS 39218: Relocate before starting work (Required)

Work Location: In person