Level 2 Technical Analyst Position

Ask IT Consulting Inc, backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owned enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. ASK IT consulting is an equal opportunity employer, which is a global staffing, consulting and technology solutions company, offering industry-specific solutions to fortune 500 clients and worldwide corporations.  

The position is the iNovah Level 2 Technical Analyst position for the NC Department of Transportation's iNovah Payment Credit and Debit System (IPCS).

Provide application support for IPCS and ensure it is operational during business hours

Monitor IPCS by regular review of system health indicators, reports from the mainframe interface system (STARS) and IPCS system dashboard and reports.

Note problems and identify performance trends. Where approved, take correction action to improve performances and circumvent problems from arising.

Provide Level 2 Help Desk Technical Leadership and support

Receive, log and fully document requests for support from help desk, other service delivery staff and/or users; investigate problems and other requests for support and determine appropriate actions to take

Monitor progress of requests for support through resolution and ensure users and other interested parties are kept informed

Escalate defects, systems and network issues to appropriate resources

Escalate 3rd party software and hardware issues to vendors, insuring proper attention is given to the issue depending on severity

Provide Technical Support and leadership for Change and Release Management

Provide monthly updates and communication with the vendor, the management team, and development teams on all changes, patches, fixes and outstanding issues.

Escalate 3rd party software and hardware issues to vendors, insuring proper attention is given to the issue depending on severity

Provide leadership and direct input to annual PCI Audits

Reaffirm scope and maintain IPCS documentation related to PCI compliance

Verify vendor and application compliance (PA DSS Compliance)

Address questions regarding IPCS in assessor interviews

Participate in PCI Risk Assessment

Manage incidents identified by audit through resolution

Participant in and provide input to reoccurring PCI Audits

Manage remediation of issues identified by vulnerability assessments

Manage remediation of issues identified by penetration tests 

Maintain IPCS documentation related to PCI compliance

Become an expert on the use of all aspects of the system as a subject matter expert.

Provide updates and communication to users, the management team, and development teams on all application/system issues

Coordinate production emergencies with internal experts and key stakeholders

Establish strong relationships and collaborate with the development teams, system administrators, network administrators, users and vendor

Defines and documents customer business functions and processes.

If you are interested in finding out more about opportunities near you, if you are in need of a staffing firm such as ours, or if you just have a question regarding your resume and career path, please email me at ryanaskitc.com