Quality Control Analyst I

Who are we?

Technical Safety Services (TSS) is a leading laboratory service provider with locations across the United States. Our customers include leading life sciences and healthcare companies and renowned research institutions. We are rapidly growing and looking for additional passionate and talented employees to join our team and partner with TSS’ customers who are doing dramatic work focused on improving the human condition. 

TSS ensures the equipment our customers use to keep their employees and products safe is in full working order. We are the leading provider in the country of testing and certification services for cleanrooms, fume hoods, biological safety cabinets, and other controlled environment equipment. Working at our customers facilities, TSS employees are key enablers – helping ensure safety, accuracy, and compliance in some of the leading laboratories in the United States. 

How will you make an impact?

As an integral member of the Quality Control department, the Quality Control Analyst will review field report documentation for accuracy and lab results documentation for accuracy and report results to clients. The Quality Control Analyst will be a key team member in supporting other TSS departments and clients with microbiology lab reports and results.
*This position is a remote position

What will you do?

• Perform Quality Control (QC) checks on TSS, client, and third-party data and test results for conformance to both normative and client specifications where applicable.
• Interpret and communicate test results including any associated normative or client specifications to provide within client correspondences, internal discussions, or in report generation.
• Engage in customer service interactions by electronic, telephone, and/or direct in-person correspondence pertaining to client inquiries and comments.
• Other duties as assigned.

Compensation and Benefits

• Salary range of $19.00 - $23.00 hourly
  (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with industry data.)
• Medical, vision, and dental insurance
• 401(k) plan with a company matching contribution
• Long-term disability, short-term disability, and life insurance
• Competitive Paid Time Off (PTO) and company paid holidays

How will you get here?

Education and Experience

• Requires a High School Diploma or equivalent. 2-year or 4-year degree preferred.
• Requires at least 1 year of relevant customer service experience.
  A combination of education, training and related experience may meet requirements.

Knowledge, Skills and Abilities

• Excellent customer service and relationship building skills.
• Strong troubleshooting and problem-solving skills with the ability to continually learn new services.
• Ability to work effectively with minimal supervision by employing effective time management and prioritization skills.
• Highly effective verbal and written communication skills.
• Competencies with computer usage in general.
• Ability to effectively use the MS Office package, Word, Excel, PowerPoint, Visio, Adobe Acrobat, and/or Photoshop
• Experience with the Microsoft Office suite.

TSS is a passionate equal opportunity employer and celebrates diversity. Interested in a role but not sure it’s the right fit for you? Call us and let’s talk.

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