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Form of workJob Description
Custom Computer Specialists is looking to find an individual with exceptional Customer Service and Technical Support skills to join a rapidly growing team in a dynamic, supportive and fun team environment. This person is responsible for providing first level support for all incoming help desk calls via phone chat and email, supporting K-12, healthcare, government, and corporate clients. This is a full-time role with various shift requirements from 7AM to 10PM Monday through Friday and is based in Hauppauge, NY. There is a rotational weekend coverage shift that is required as a part of this position as well, OT WILL BE PAID!
This position pays between $40,000 - $45,000 annually. Pay will be based on experience.
RESPONSIBILITIES:
- Escalate tickets.
- Remote and on-site desktop and user support using remote support applications.
- Create/update and escalate user tickets as needed.
- Acknowledge pre-configured alerts and perform basic troubleshooting steps.
- Support / Basic Network Support.
- Load and configure desktop OS for standalone operation and basic network connectivity.
- Configure and troubleshoot desktop applications and upgrades such as MS Office.
- Perform basic installation, configuration, and troubleshooting of desktop computers, peripherals and mobile devices.
- Establishing network, file server access, configuration of email and print server connectivity.
- Install and integrate basic network devices, troubleshoot and solve network issues.
- Basic Active Directory – Changing user passwords, moving user accounts to different OUs, unlocking accounts, joining computers to a domain, etc.
- Trouble shoot printer issues.
- Spearhead password reset tickets.
- Install and troubleshoot Microsoft Applications.
QUALIFICATIONS:
- Experience in a Help Desk or User Support environment.
- PC hardware/software, server hardware and latest operating systems, network connectivity and communications.
- Knowledge of Windows 7 through Windows 10 and the ability to install integrate and support these operating systems.
- Ability to troubleshoot SaaS based applications.
- Be able to install, maintain and troubleshoot MS Office 365 and MS Office 2016/2013/2010/2007.
- Administer Active Directory users and groups.
- Configuration, installation, integration and troubleshooting of various network devices such as printers, wireless access points.
- Strong Knowledge of internetworking concepts; TCP/IP, DHCP, DNS.
- Must possess a strong knowledge of client/server computing.
- Ability to quickly learn and follow complex procedures.
- Excellent communication, customer service, time management, and organizational skills.
- Professional verbal communication skills a must.
- Customer oriented, self-motivated, ambitious and dedicated team player.
About Custom Computer Specialists:
Custom Computer Specialists, Inc. is the #1 Technical Consultant in the Northeast celebrating over 40 years in business! Expressed simply in our tagline – Right People, Right Results, Right Careers! – Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.
