Help Desk Technician - Msp

Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading….

My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.

• Our clients love us and our satisfaction surveys show it at a consistent 97%
• We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
• No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us!
• We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.

We are expanding our operations and seeking to grow our team. We have an opening for a Help Desk Technician to assist with our Professional Services team.

Job Responsibilities:

• Tech who delivers top-level customer support and enjoys helping people
• Work on tickets from the board sorting by priority
• Provide a great customer experience
• Manage expectations by communicating with the client all relevant information
• Respond to incidents in a timely manner
• Resolve incidents efficiently
• Provide all the relevant information for tickets sent to the Support Team
• Help with information relevant to creating documentation
• Detect patterns that indicate wider and bigger issues

Skill Requirements:

• This is an entry-level position, however, we do require at least 1 year of Windows Desktop Support experience
• One of the following certifications:
  • CompTIA Security+
  • CompTIA Network+
  • Microsoft Modern Desktop
  • Microsoft 365 Administrator
• Excellent communication skills
• Assist and help the MAC Team to grow their knowledge - continuously updating documentation for the clients while working on tickets
• Keen attention to detail, the memory of patterns, and interest in problem-solving
• Consistently demonstrate the My IT Crew Core Values and meet standard metrics