Level 1 Support Technician

Join our team as a Level 1 Support Technician and be the first line tech support for end users facing hardware and software issues.

Your work will include:

• Diagnosing, repairing, and maintaining computer and software systems.
• Installing and upgrading computer systems to end users.
• Deploying IT equipment throughout the company as directed.
• Working with new users for onboarding purposes.
• Troubleshooting Software, connectivity, printer, and OS Issues.
• Responding to trouble tickets.
• Evaluating the nature of an end user computer issue and escalate accordingly.
• Maintaining technical support documentation.
• Assisting and implementing aligning the business to CIS and other security / privacy controls.
• Assisting with system audits.
• Conducting physical inventory of IT assets.
• Assisting System Administrators with tasks related to security and privacy regulations.
• Documenting new processes and procedures as well as keeping documentation up to date.
• Assisting other members of the information technology department, as necessary.
• Participating in a wide variety of special projects.
• Conforming with and abide by all regulations, policies, work procedures, and instructions.
• Updating job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations; obtain relevant certifications.

All Our Team Members:

• Possess exceptional listening, writing, and presentation skills
• Are resourceful and motivated to ask questions and solve problems
• Manage their time effectively
• Demonstrate commitment to product success with integrity, a strong work ethic, professionalism, and a team-oriented attitude

Benefits

• Open PTO plan that encourages employees to take at least 5 weeks per year
• 10 paid holidays
• Paid Leave
• Medical, Dental, and Vision insurance
• Flexible work schedules
• Tuition & certification reimbursement for full-time employees
• 401(k) with employer match
• Healthy Lifestyle Program reimbursement of up to $360 per year for gym memberships, fitness classes, or other wellness activities

Leading the market with over five million student users each year, Larson Texts, Inc. and its subsidiary Big Ideas Learning, LLC produce mathematics education materials for kindergarten through college calculus. For more than 45 years, we have been deeply committed to providing innovative and coherent products that inspire students and teachers and empower them to achieve greatness.

We are an Equal Opportunity Employer, and are committed to creating a diverse and inclusive company culture that does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.

We are committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at HumanResources@larsontexts.com.

Apply at www.larsontexts.com/careers.

A Qualified Candidate:

• Has at least 2 years of relevant experience, or a degree in a related field.
• Has hardware and software troubleshooting experience.
• Has working knowledge of Microsoft products.
• Has working knowledge of Apple products.
• Has networking experience.