It Support Technician

Orbital Engineering, Inc. has provided worldwide professional engineering and consulting services since 1969. Our commitment to quality, responsiveness, and attention to detail has earned us the reputation as a leading provider of engineering and design services. Over the years, we've broadened both our scope and client list, and we’ve been consistently ranked among the Engineering News Record (ENR) Top 500 Design Firms.

With 500+ engineers and support staff throughout district offices in Pittsburgh, Philadelphia, Chicago, Detroit, St. Louis, Baton Rouge, and Houston, we're creative, client-driven, and collaborative. Currently, Orbital Engineering, Inc. is providing Engineering, Risk Mitigation, and Project Delivery Services for a variety of customers in the following industries:

• Utilities
• Downstream – Refining & Chemical
• Midstream – Oil & Gas
• Metals
• Infrastructure

Orbital Engineering is seeking a IT Support Technician to work out of EITHER our Bensalem, PA or Hammond, IN office. The nature of the position involves providing hands-on technical support. This role will function as a part of the larger IT Support team to provide IT support to all Orbital users, helping the company continue to grow and innovate at a high pace. The ideal candidate will help build, maintain, and troubleshoot the company's rapidly expanding infrastructure. This role will gain exposure across cutting edge technologies, including cloud and security platforms.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide on-site technical support for desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, third party software applications, internally developed custom applications, etc.
• Work as a part of the corporate IT Support team to provide remote support to internal users in all Orbital offices ranging from field workers to managers and executives.
• Troubleshoot and resolve basic to advanced issues involving workstations, setup and distribution of newly acquired hardware for current and new employees, including remote setup of devices, user management of user domain and Office 365 accounts, management of issued software licensing for programs such as Adobe, AutoDesk, etc.
• Activities will include onboarding user processes, configuring laptops, maintaining assets and inventory, and helpdesk ticket administration.
• Participation in daily Support Team calls.
• Responding to or routing helpdesk requests in a timely manner.
• Maintain a security first approach and help manage IT security policies and procedures.
• Record, track and document issues / solutions into knowledge bases.
• Access software updates, drivers, knowledge bases, and FAQs resources for problem resolution.
• Continuously evaluate current tools, processes, and settings to recommend any improvements to plans or processes
• Review, update, and maintain IT policies, procedures, and user walkthroughs

Minimum Requirements:

• Minimum 2 years experience with providing effective and efficient real-time in-person and remote support
• Knowledge of desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application integrations, networking protocols, security concepts, and any other computer-related technologies
• Ability to develop and write technical documentation.
• Ability to work collaboratively in teams and across organizations.
• Associate degree in a related field, or equivalent combination of education and experience.
• Candidate must demonstrate strong communication and problem solving skills.
• Ability to multi-task and handle multiple requests and projects simultaneously.

Preferred Requirements:

• Experience in Microsoft o365 management. Microsoft Certifications a plus.
• Experience with Cisco Meraki products

• Successful candidate will have a wide range of knowledge of a variety of IT programs and hardware and demonstrate patience with users as they work through issues.
  

PHYSICAL REQUIREMENTS

• While performing the duties of this role, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

• The employee must occasionally lift and/or move up to 50 pounds.

• Specific vision abilities required by this job include color vision, depth perception, and ability to adjust focus.

TRAVEL REQUIREMENTS

• Candidate must be willing to travel frequently to support technology projects (~10%).

A commitment to excellence and hard work will be rewarded with a competitive salary, and an excellent benefits package including medical, dental, vision, prescription drug, 401(k), and supplemental insurance.

Orbital Engineering, Inc. is an Equal Opportunity Employer, EEO/AA/M-F-V-D. Orbital Engineering, Inc. seeks diversity among its employees.Reasonable accommodations may be made to enable individuals to perform the essential job functions.