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SalaryAlderLaw is seeking a self-motivated Intake Specialist who is eager to professionally develop in the legal industry and is ready for immediate hire. The Intake Specialist will identify applicant incident causes, review and collect appropriate and relevant information, and manage the initial steps of incoming potential case(s) in a fast-paced firm. The Intake Specialist will also manage basic, day-to-day office administrative tasks while working closely with the Attorney's and Paralegal's. The Intake Specialist will be responsible for:
Responsibilities:
- Screen telephone calls before scheduling an attorney-client consultation
- Persistently monitor all potential new client inquiries (email, internet, phone and referrals)
- Immediately contact every potential client and establish relationship with client
- Update logs and reporting systems to reflect status of all potential new clients
- Conduct potential new client interviews with genuine empathy and compassion
- Schedule appointments for potential clients
- Take accurate notes during the attorney-client initial consultation
- Collaborate with our attorneys to complete the initial consultation process
- Assist attorneys with administrative tasks related to opening new cases and maintaining databases
- Follow instructions from the supervising attorney and perform accordingly
Qualifications:
- Minimum 2 years of customer service experience a major plus
- Resourceful and motivated to solve issues as they arise
- Strong attention to detail
- Proven track record to meet goals and deadlines
- Legal experience preferred
Hours: Monday through Friday
Equal Opportunity Statement: AlderLaw, PC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary: $22.00 - $28.00 per hour
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- AD&D insurance
- Dental insurance
- Free parking
- Health insurance
- Health savings account
- Vision insurance
Schedule:
- Monday to Friday
Travel requirement:
- No travel
Experience:
- Microsoft Office: 2 years (Required)
- Legal: 1 year (Required)
- Legal administrative: 1 year (Required)
Work Location: In person
