Legal Intake Specialist/Receptionist

Mastagni Holstedt, A.P.C. is actively hiring for a Legal Intake Specialist/Receptionist to join our team in Sacramento, CA. Our Intakes Specialists/Receptionists alternate between acting as the Receptionist and assisting our Intakes Department. As an Intake Specialist, you will gather information from potential clients to help attorneys determine if the case meets our case criteria. The Intake Specialist handles initial calls with clients in matters related to Civil Litigation and Workers’ Compensation.

As a Receptionist, you will screen incoming calls and direct them to the appropriate Department/staff. The Receptionist also assists our Workers’ Compensation Department in preparing some legal documents and creating new client profiles in our databases/filing system. The Intake Specialist/Receptionist position is crucial as it is the first contact clients have with our firm.

This is an entry-level position with an opportunity to promote. Our ideal candidate will have a passion for helping potential clients and at minimum one year of customer service experience evidencing strong communication, time-management, and organizational skills. The candidate must be proficient in Microsoft Office and Outlook and posses an ability to write clearly and concisely.

*Please provide a cover letter and a resume to be considered for this position*

About our Firm:

For decades, Mastagni Holstedt, APC has served clients throughout California in matters related to civil litigation, automobile accidents, medical malpractice, workers’ compensation, criminal defense, and labor and employment, among other areas. We primarily represent law enforcement unions and members, along with firefighters/firefighter unions and public employees.

Experience:

· Customer service: 1 year (required).

Requirements:

• Resume
• Cover Letter
• Copy of High School Diploma provided before hiring.

Qualifications:

• High School Diploma required. Must be over the age of eighteen (18).
• Excellent customer service skills and ability to respond promptly to email and phone calls in a professional manner.
• Strong communication skills and ability to write clearly and concisely.
• Attention to detail and ability to recognize pertinent case information and appropriate questions to ask when screening potential clients.
• Critical thinking and problem-solving skills. Ability to recognize types of matters and where to direct potential clients/incoming calls.
• Ability to work collaboratively in a team environment, to follow directions, and take initiative.
• Proficient in Microsoft Office Suite (Word & Outlook).

Responsibilities:

• Conduct prospective client interviews to gather case and contact information to pass along to attorneys.
• Write clear and concise summaries of information provided by potential clients and recognize types of matters involved and best forms/questions to use.
• Handle a large volume of incoming client calls and be responsible for timely follow-up/response. Ability to track intake status by updating logs.
• Managing time and sending intake summaries to attorneys in a timely fashion.
• Prepare non-representation letters under attorney direction.
• Assist attorneys with administrative tasks related to opening new client profiles, data entry, maintaining databases and coordinating calendars, and drafting/sending/filing basic legal documents.
• Sorting and directing mail. Greeting walk-in clients.
• Keeping all information confidential.
• Performs other duties as assigned.

Benefits:

• Paid time off and paid sick leave
• Paid holidays
• Collaborative work environment.
• Casual dress Fridays
• Free parking in Downtown Sacramento
• Health, Dental, Vision, and Life insurance.
• 401(k)

Equal Opportunity Employment:

Mastagni Holstedt, APC ensures equal opportunities for all applicants and employees, regardless of race, religion, color, national origin, sex, age, disability, or any other protected characteristic.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person