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Form of workJob Description
Allow us to INTRODUCE ourselves:
Headquartered in Dallas, Indio is proud to call Texas home. With deep roots in the community, we approach each day with an outward focus on how we can help others. We believe maintaining a lifestyle for our residents is essential, and we focus on exceptional service, effective communication, and rapid responsiveness. Sometimes the most basic things are also the most important.
In 2022, Indio reached approximately 140 multi-family residential communities consisting of close to 18,000 apartment units. Our property managers and team are here to serve you.
Our INTENT for hiring:
The Leasing Assistant is responsible for assisting the leasing team with high volume prospect calling and emailing. The Leasing Coordinator will support leasing activity by providing high-quality customer service to prospects and scheduling tours.
This position is a part of our Central Management team and will support the needs of multiple boutique properties in the DFW area.
A day IN the life:
- Follow up on prospective residents and market the community to telephone prospects. Convert phone calls to tours, property tours to leases, and the internet leads to tours and leases.
- Occasionally, show/tour apartment homes to prospective residents while following the proper procedures and safety guidelines.
- Ensure guest cards are complete, entered into the property management software, and completed for prospects.
- Participate in answering phones, taking messages, responding to email leads and inquiries, filing and entering work orders in property management software.
- Provide quality customer service and timely response to customer requests and complaints.
- Develop and maintain first-class customer service relationships with prospects and residents. When on grounds, physically inspects the community, picks up litter, and reports any maintenance needs to the Service Team.
- Maintain thorough product knowledge of the property, sister properties, corporate housing partner, and competitors.
- Assist General Manager and other team members in developing and implementing effective marketing goals to increase traffic and leads.
- Assists with resident functions and as directed by the General Manager and other team members.
- Occasional needs to utilize personal transportation to tour the apartment communities and surrounding neighborhood and visit the corporate office.
Qualities we are INTERESTED in:
- High School diploma, or general equivalent degree (GED)
- Minimum of 6 months of experience in a customer service or sales related position
- Previous experience in residential property management is a plus
- Bilingual (Spanish) is a plus
- Valid Driver's License
What's IN it for you:
- Medical, Dental, Vision Insurance
- 401K + Company Match
- 3 weeks of Paid Time Off (PTO)
- 15 Paid Company Holidays
