Essential Job Functions
- Assists the community managers in maintaining occupancy levels at the affordable living community.
- Assists the Community Managers with renting the apartments to meet or beat the occupancy goals. This includes, but is not limited to: conducting tours, maintaining the wait list, gathering required verification, and processing new applications.
- Obtains appropriate signatures and documentation related to the move in.
- Prepares move in packets.
- Assists with incoming/outgoing calls as needed.
- Provides tours, performs interviews and responds to mailings and phone calls.
- Complete all move-in paperwork including the lease and accompanying addendum in accordance with onsite procedures.
- Reviews resident notices to vacate and advises residents of their responsibilities.
- Receive rent payments from residents, complete resident receipts, post rent payments to resident accounts and updates resident records.
- Complies with the company policies and procedures. Promotes and ensures compliance with Fair Housing Laws and other industry-related federal, state, and local laws.
- Maintain documentation verifying compliance.
- Adheres to all company and site policies and procedures according to the employee handbook, and Eureka safety policies.
- Updates residents records as necessary
- Assists in maintain the physical appearance of the community by picking up grounds, performing minor apartment cleaning and touch-up, and ensuring the common areas are clean and neat.
- Participates in all mandatory training programs.
- Responsible for reporting to work on time as scheduled and complying with dress code.
Minimum Knowledge, Skills And Abilities Required
- Ability to communicate and maintain good relationships with office employees. Residents and site employees.
- Excellent interpersonal skills and the ability to interact effectively with persons of diverse social, cultural and ethnic backgrounds.
- Proficiency in customer service and sales
- Good verbal communication skills.
Education And Experience Required
- High School diploma, GED. Or additional equivalent experience.
- Prior experience in customer service or sales position.
- Bilingual
Job Type: Full-time
Salary: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Leasing Agent - Customer service: 3 years (Required)
Language:
- Bilingual (Required)
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Austin, TX 78701 (Preferred)
Ability to Relocate:
- Austin, TX 78701: Relocate before starting work (Preferred)
Work Location: In person