Learning Management Specialist

A leading provider of specialized services to the global industrial, commercial and infrastructure markets, BrandSafway delivers access and scaffolding systems, forming, and shoring, industrial services and related solutions to more than 32,000 customers worldwide. BrandSafway was formed when Brand Energy & Infrastructure Services and Safway Group combined in 2017. We are a corporation of 35,000 employees with operations in more than 35 countries.
At BrandSafway, we know our employees are our greatest asset, which is why we give them the tools, training and resources to be successful. Come join our growing team. We are looking for a Learning Management System (LMS) Specialist.
This role is located in Atlanta, GA at the Global Support Center. Tues/Weds/Thurs in office.
DESCRIPTION OF ESSENTIAL DUTIES:

• Administers the Cornerstone SBX (Saba) Learning Management System (LMS)
• Ensures quality of training data reported to customers
• 40% of time: Supports training department by processing information in LMS including creating classes, building assignments, researching databases for information, and researching and resolving system-related problems
• Creates, maintains, and updates configuration of learning content in the system
• Shares responsibility for testing learning object and content functionality in the LMS
• Inputs data and performs quality control of data input by other training staff
• Serve as a subject matter expert and advisor on LMS functionality and processes, as well as providing LMS support
• Acts in a tier 2 Customer Support role by answering key questions of learners, field personnel, corporate staff, and department teammates over online chat, email via the Functional Help email inbox, and telephone communication
• 20% of time: Prepares customized and regular reports
• Validates report data
• Performs data analysis
• Recognizes trends and provides feedback to training management
• Create and validate reports for audit requests, as needed
• 20% of time: Assists with Cornerstone SBX projects, enhancements, and system upgrades
• Participates in the configuration and testing of system enhancements and fixes with the Cornerstone SBX Systems Manager
• Validates and implements system upgrades
• 10% of time: Delivers LMS training to appropriate audiences
• Writes desk procedures and quality work instructions
• Facilitates training sessions regarding LMS processes, as needed
• 10% of time: Interacts with technical vendors and help desk
• Provides guidance and recommendations for decisions and/or problem resolution related to LMS
• Other duties as assigned

QUALIFICATION REQUIREMENTS:

• Administration experience in Saba Learning Management system
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word)
• Expertise in data management/data manipulation utilizing advanced features in Excel
• Ability to learn additional software programs
• Ability to navigate the internet for research purposes
• High communication skills, high attention to detail, and an end user focus
• Ability to work independently as well as in a collaborative setting
• The work environment is telework; high-speed internet access in a home office setting required
• Some travel may be required

Desirable Skills and Abilities, but not required:

• Any skill level writing HTML for web pages
• Statistical analysis experience
• Database use experience
• Ability to learn/master specialized reporting/database software

BrandSafway, including its subsidiaries, is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, gender, marital status, sexual orientation, age, disability, special disabled or Vietnam or other era veteran status.
Notice to all potential job candidates:
Please be advised that BrandSafway will never require or ask for any fee from you in exchange for being considered, hired, promoted, transferred or having ongoing employment with us. It is a violation of our Code of Conduct if any employee requests any money or fee from you in exchange for tentatively special treatment or consideration. If anyone, regardless of whether an existing employee, or anyone else, requests payment of any fee in exchange for being hired into our company, you may confidentially contact our HR Compliance department at hrcompliance@brandsafway.com and provide the name of the individual and any other documentation or proof of such an act.