Leadership Training Program Case Manager

Position Title: Leadership Training Program Case Manager

Reports To: Leadership Program Manager 

Community: San Mateo County

Office Location: Redwood City, CA (up to 50% hybrid role of in-person and remote)

Compensation: $24.65/hour (approx. $51,272/year), generous benefits package

About Fresh Lifelines for Youth

Fresh Lifelines for Youth is an award-winning non-profit whose mission is to partner with youth to unlock their potential, disrupt the pipeline to prison, and advance justice in California and beyond. By 2030, through partnering with young people, communities, and systems, FLY will contribute to the fight for equity and justice by taking concrete steps to dismantle California’s pipeline to prison, equip 30,000 youth to transform their lives and create meaningful opportunities for them to live healthy, free, and productive lives.

Leadership Training Program Case Manager - Position Summary

Each year, the Leadership Training Program Case Manager assumes the responsibility for developing a group of approximately 13 youth from a Leadership Cohort of 26. To support youth to step into their leadership, the Case Manager is also responsible for connecting them to resources in the community and attending family, probation, school, and other external program meetings. Case managers work with youth 1:1 and in small groups to set goals around leadership, education, and building skills, including self-awareness, social awareness, critical thinking, and self-advocacy. The Case Manager is also expected to support the coordination and execution of fun events and service learning projects, all while engaging in community meetings and events that serve FLY’s youth. 

Position Responsibilities

Youth and Community Engagement (Recruitment)

• Work with the Leadership team and FLY’s Law team to identify youth who could benefit from the Leadership program

• Support the Leadership team in partnering with FLY’s Law Program to pitch and recruit the program to youth

• Follow up on relationships and partnerships established in the county to recruit youth

• Represent the Leadership Program at community resource fairs

• Engage and support current peer leaders and peer mentors in the youth recruitment process

Provide Ongoing Case/Crisis Management for 13 youth (Development Phase)

• Build relationships with each youth on your caseload and meet 1:1 monthly, utilizing a healing-informed and strengths-based approach to develop SMART goals that will identify needs and action steps in program focus areas such as education

• Utilize a collaborative approach to problem-solving to respond to youth crisis to confront the challenges youth face in transforming their lives

• Support and Advocate for youth during court hearings, probation meetings, school meetings, etc.

• Locate resources in the community and connect youth to resources to address needs identified through the assessments and the development plan

• Maintain thorough case management paperwork, including but not limited to the following: assessments, case management notes, client contracts, and development plans.

• Maintain relationships and communication with supervisor and stakeholders, including youth, family,  FLY’s Career Pathways Navigator, school, probation, and other community and system partners. 

Plan and Facilitate Activities for Leadership Program Cohort of 26 (Leadership Phase)

• Continue 1:1 support with youth on caseload, utilizing motivational interviewing to coach youth as they work to hone in on their interests, build on their strengths, and develop their leadership skills

• In collaboration with the Leadership Team, plan pro-social activities, including fun events, team-building exercises, and community service projects for the Leadership cohort

• Partner with youth to create and facilitate agenda for activities, with a focus on developing social-emotional and leadership skills

• Maintain communication with youth, family, community, and system partners to ensure youth have the accessibility, permission, and support needed to participate in activities; ensure key partners are updated on youth’s progress

• Engage youth in program opportunities to deepen historical and cultural understanding of their experiences and community issues

Engage In Community Meetings/Events (Civic Engagement Phase)

• Attend and actively participate in regular community meetings, Multi-Service Team (MST) aligning with program and youth needs and opportunities

• Support youth in participating in community spaces that allow them to elevate their voice, engage in advocacy, and take action on issues impacting youth and the community

• Engage peer mentors, FLY leaders, and other community partners to facilitate activities to engage youth in social education and awareness

• Work with the Leadership team to plan and facilitate service learning projects to support the Leadership cohort in building a collective identity of young people as change agents

Compensation & Benefits

This position is a full-time, non-exempt role at a salary of $24.65/hour. with differential pay options based on an advanced degree and, when applicable to the role, speaking another language. Our Total Rewards Package also includes the following: 

• Use a FLY-provided stipend towards various healthcare insurance options, dental, vision, retirement, life insurance policy, FSA (flexible spending account), dependent care, and more!

• 10+ PTO Days

• 12 Holiday Days

• FLY provides 3-4 additional "rejuvenation days off" twice per year in July and December 

• Wellness Funds ($325/year)

• Professional Development Assistance ($200/year)

• Acupuncture and Chiropractic Care. 

• Employee Assistance Program (paid for by FLY)

• Yearly Staff Retreat, Team “Dayaways,” Summer BBQ, and other FLY Events. 

• Customize your Work Schedule (dependent on supervisor approval based on positional and departmental needs)

• Hybrid of In-Office and Remote Work (frequency of required in-person work is dependent upon the role)

• 8 Hours of Civic Engagement

• Mileage Reimbursement. 

At FLY, we have adopted a no-negotiation policy. This policy reflects our commitment to equity and ensuring that the offers we make to our candidates reflect competitive and appropriate compensation given the market and the role.

Our Commitment to Diversity, Equity, And Inclusion

At FLY, we embrace a diversity of identities, beliefs, thoughts, and experiences. We commit to creating an organizational culture of equity and inclusion to better serve our youth and communities. FLY is an Equal Opportunity Employer. We strive for an inclusive culture and a staff team that reflects diversity. Applicants for all job openings will be considered without regard to age, race, color, religion, sex/gender, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. We strongly encourage women; people of color, people who identify as part of the lesbian, gay, bisexual, transgender, and queer communities; people with experience in the juvenile justice or criminal justice systems; and people with disabilities to apply.  Fresh Lifelines for Youth is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or accommodation due to a disability, please contact us at (408) 263-2630 or compliance@flyprogram.org

COVID-19 Vaccination

At FLY, we are committed to the safety of our employees, clients, and all others who enter our workplace. As such, FLY would like to make clear that the COVID-19 vaccination is a condition of employment. However, FLY does allow staff to apply for exemptions based on medical history or sincerely held religious beliefs or practices. This must be approved through FLY’s compliance department. If you have any questions or would like to learn more, please contact us at (408) 263-2630 or email compliance@flyprogram.org

What to expect

• Application with 8-10 questions and an applicant screening question. 

  • No Cover Letter Required

• 2-3 Interviews (for many roles, at least 1 would be in person)

• Meet w/FLY youth

• Work Product (Done in advance of the Final Round Interview)

Position Requirements

The ideal candidate will have a deep commitment to equity, and social, racial, and economic justice. They will have strong relationship-building skills, excellent note-taking ability, and a track record of being highly organized. The candidate will believe in FLY’s vision and mission and will resonate with FLY’s values: accountable, dedicated, respectful, equitable and just, loving, innovative, hopeful, and youth-centered. 

Core Competencies: Skills and behaviors that FLY expects and develops all staff to exhibit across all positions at various levels of proficiency (early stage, intermediate and advanced) 

• Cultural Responsivity: Demonstrates an openness and commitment to equity, justice, and belonging. This includes being aware of one’s own bias and privilege, building an understanding of systems of oppression, and valuing diverse perspectives; you take actions to learn and contribute to an environment that creates power-sharing, access, and opportunity within our community.

• High Quality: The ability to own your work, be accountable, and take initiative to produce high-quality results. This includes setting and achieving standards that demonstrate a high level of care and commitment to our mission, our population, our colleagues and our partners.

• Collaboration: The ability to work effectively within a team and intentionally across teams to contribute to FLY’s mission and agency goals. When working with others, you exercise your strengths and build on the strengths of others.

• Communication: The ability to convey information effectively with consideration of the situation and audience. This includes communicating clearly with people of different backgrounds and cultures in which you demonstrate self-awareness, empathy, and active listening. 

• Problem Solving: Applies critical thinking to problem solving that considers multiple perspectives and actively identifies creative solutions to address individual and systemic challenges. 

• Adaptability: The ability to adapt and respond to change effectively. This includes engaging in continuous learning, maintaining a solutions orientation, and proactively seeking opportunities to be supportive of change that  best serves our mission.

FLY’s Leadership Competencies: Skills and behaviors that FLY expects and develops all staff in Leadership positions to exhibit across various levels of proficiency (early stage, intermediate  and advanced) 

• Emotional Intelligence: Demonstrates self-awareness and the ability to process one’s own emotions and the impact and influence on others. This includes maintaining a compassionate and authentic perspective of issues and information that allows you to effectively work through challenges with teams and to respond with empathy.

• Change Management: The ability to recognize a need and assess the readiness for change. This includes effectively promoting and building commitment toward change and successfully guiding your team through the implementation process. 

• Strategic Decision-making: Effectively structures and facilitates inclusive decision-making processes. This includes responsibly making informed decisions to improve organizational health and impact through the use of key information to problem solve and to identify equitable solutions.

• Develops & Motivates Others: Motivates, inspires and supports teams and individuals through strong coaching, mentorship, and targeted development activities. Builds healthy and effective teams through regular feedback, collaboration, role clarity and conflict resolution.  

• External Relationship Builder: Invests in and builds strong, trusted and ongoing relationships with external partners and cultivates new relationships. This includes the ability to analyze and under...