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Form of workAre you ready to make a difference in the healthcare industry? Join our vibrant team as a Lead ServiceResponse Rep at Atrium Health Wake Forest Baptist, where you'll be the frontline hero in handling diverse requests from patients, visitors, and hospital employees. This is no ordinary role - it's a chance to be a part of a dynamic team committed to providing exceptional customer service 24/7, 365 days a year.
Why This Role Stands Out:
- Training Leadership: Play a pivotal role by assisting the SRC Manager in training employees and maintaining cutting-edge resource materials, contributing to the continuous improvement of our services.
- Dynamic Challenges: Brace yourself for a Severe Weather Critical position that demands flexibility in your schedule, ensuring your workdays are never mundane - be it days, evenings, nights, weekends, or holidays.
- Customer Service Excellence: Join a department that prides itself on delivering outstanding customer service, making a positive impact on patients and visitors every day.
- Innovative Responsibilities: From guiding inpatients through meal orders to handling service requests related to Patient Transportation, Linen, Housekeeping, Engineering, and Clinical Equipment, your day will be filled with interesting and meaningful tasks.
- Training and Growth: Seize the opportunity to assist the Manager with new staff orientation and contribute to the continuous learning of existing staff on new systems and procedures.
- Multicampus Exposure: Stay connected with changes across multiple campuses, ensuring our switchboard database is always up-to-date.
Qualifications That Set You Apart:
- Experience: Three years in a direct consumer services role, demonstrating your ability to resolve problems under stressful conditions.
- Preferred Skills: Experience in a medical environment, handling calls in a stressful call center, and training adults.
- License/Certification: Possess a valid North Carolina driver's license.
Your Impactful Responsibilities:
- From receiving meal orders to dispatching service requests, your contributions directly impact the smooth operation of our health system.
- Stay ahead of the curve by ensuring our database is up-to-date and providing excellent customer service through the courteous handling of switchboard calls.
- Your positive attitude and self-motivation are crucial as you navigate multiple software systems simultaneously and maintain a calm telephone-speaking voice.
Ready to Join the Healthcare Revolution? Apply Now and Be a Part of Something Extraordinary at Atrium Health Wake Forest Baptist!
Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist's two main components are an integrated clinical system - anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem - that includes Brenner Children's Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.
Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.
This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.
