Lead Medical Assistant

Role Title: Lead Medical Assistant
Manager: Clinic Manager
Schedule: 40 hours, 5 x 8's, Monday - Friday & Some Saturdays (early mornings, nights and/or weekends)
Location: Tia- Santa Monica-1417 2nd Street, Unit D, Santa Monica, CA 90401
Compensation: $28.00 - $32.00/hr. depending on experience
Target Start Date: 06/12/2023
Role Summary: The Lead Medical Assistant works to assist with maintaining efficient patient flow and quality care during clinic hours. Supervise the work and performance of Medical Assistants.
Values:

• Probing deeply to understand, asking why then why again
• Act as a pack not as a lone wolf
• Practice Personalized Care
• Be compassionate

Abilities:

• Highly organized
• Ability to multitask
• Strong process orientation
• Determine core situations to escalate to Clinic Manager and/or providers
• Motivate and supervise team members to perform excellently
• Keep a vibe of calm, steadfastness and composure under pressure

Skills:

• Phlebotomy
• Experience delivering care
• Working medical knowledge
• Autoclaving + disinfecting
• Supply expiry review
• Supply management & ordering
• Medical assistant team management and organization

Responsibilities:

• Phlebotomy
• Documentation of vitals, injection lot & expiration date, point of care testing, and phlebotomy visits
• Autoclaving + disinfecting
• Medical waste disposal
• Supply expiry review
• Supply management & ordering
• Medical assistant team management and organization
• New space Medical Assistant training

Core Lead MA duties:

• Ask why and probe deeply to understand the reason for the patient's visit.

• Ask questions to collect background story -- leaving notes for providers
• Review health summary with patient, ensure all the info is accurate
• Take the patient's vitals and record

• Close the loop and ensure that all follow ups are handled per clinical process and in a timely manner.

• Confirm patient current pharmacy preference and update in TiaMD and DrChrono
• Process any Rx
• Order Labs
• Ensure all Dx codes are properly added to lab and imaging orders

• Practice Personalized care

• Review health records of next day patients every day -- ensure providers are briefed on the patients coming in
• Remember the nuances of each patient, remind providers of these nuances
• Work to capture nuances and personal needs of each patient in your time with them to help providers and all Tia care professionals better serve the patient
• Communicate and document these nuances when appropriate

• Perform phlebotomy on patients as needed

• Uphold the clinical guidelines for Phlebotomy

Supervisor specific duties:

• Act as a leader by acting as a pack, ensure the team is functioning properly and that the clinic flow is consistently moving steadily, without hectic and confusion.

• Ensure each MA understands their role in the broader operations system, and performantly functioning in their role
• Ensure providers are set up consistently to get what they need to perform
• Ensure that escalations from MAs are properly addressed and / or escalated to Clinic Manager and Med Director
• Pick up slack when clinic is busy and team is under pressure to perform in a fast paced environment
• Train new Medical Assistants
• Ensure team punctuality and full shift attendance, escalate any call outs to Clinic Manager, and partner to implement schedule adjustment.
• Encourage ongoing teamwork

• Ensure excellent outcomes in lab specimen processing, handling, and labeling.

• Ensure Medical Assistants are practicing correct use of tubes, amount of tubes, and labeling.
• Follow-up with Quest to resolve lab errors the same day / next day.

• Maintain the order and spotlessness of the clinic

• Ensure excellence of back-office operations

• Send team reminders on Fridays for inventory checks and ordering requests
• Order medical supplies such that there are no lulls, but also not overly stocked
• Ensure instrument cleaning is performed adequately and consistently to facilitate clinic flow
• Ensuring expirations of the supplies such that clinic is compliant

Other "nice to have" skills:

• As a clinic that seeks to create an environment for all women to feel safe, heard, recognized and avowed in their health, bodies and lives, we are consistently seeking MAs with backgrounds that are meaningfully different from those already forming our team. You bring a diverse background, a range of care experiences in different communities or various modalities.
• Former positions in delivering care for women in the following situations is a plus: women for battered or abused women, decision making support for low-income women, care delivery for LGBTQ, care delivery for immigrant or migrant or english-as-a-second-language support populations.
• You have experience running data security protocols and have a strong understanding of HIPAA

Other important details:

• You're willing to work early mornings, nights and/or weekends
• You're authorized to work in the US
• Tia is an equal opportunity employer

About Us:
Tia has raised more than $132 Million in venture capital funding to date, including a recent $100 Million Series B investment, one of the largest early-stage rounds ever for a healthcare company focused on women. Tia has ambitious plans to scale its "whole-woman, whole-life" model to more than 100,000 women by 2023. We'll do this by growing virtual and in-person operations in existing and new markets while expanding its service lines to care for women throughout their entire lives -- from puberty to menopause. Since launching in 2017, Tia has grown to serve thousands of women aged 18-80 with blended in-person and virtual care in New York City, Los Angeles, Phoenix and soon San Francisco.
We're building a world class team to reimagine women's healthcare. We're an interdisciplinary team of clinicians, researchers, designers, technologists and operators who have seen firsthand how broken the healthcare system is for women. We're united by a powerful mission to enable every woman to achieve optimal health, as defined by herself, as well as a shared set of values and principles that define our business, products, and culture.
Tia is building a culture of excellence - in people, process and product. This is our northstar value;
What is excellence, exactly?
Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We're looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.
We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia's highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:

1. A drive to constantly improve through experimentation, reflection. and an insatiable growth mindset - said another way, we're energized by the possibility of invention, innovation, and iteration
2. Being present in and grateful for the journey - not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)
3. Asking why, then why again - because accepting "this is just the way it is" is not good enough
4. Grit & perseverance - a maker mentality that involves "rolling up your sleeves", but also deep care for oneself and for others
5. A commitment to uncovering talents to unlock "rock star" potential across every individual

Furthermore, excellence reflects the "bigness" and the "boldness" of Tia's mission and vision - a world in which every woman can achieve optimal health, as defined by herself.
Said another way, Tia's mission is NOT to make healthcare incrementally better for women. Instead, we've intentionally set out to create a fundamentally new paradigm for modern women's healthcare that's truly excellent . We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a "one and done." We have not and will not "get it right" with the first swing. Rather, this higher order goal is a moving target - one we have not and will not ever fully "achieve." By design, we will never be "done" with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit - the journey, not the finish line - that truly embodies excellence.
This position may require attendance at company and team off-sites and is subject the Company's vaccine requirement, as permitted by law and subject to reasonable accommodation.
Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.
If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us!