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SalaryIf you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.
Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer:
- Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck
- Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
- Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
- Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
- Employee Stock Purchase Program with additional opportunities to earn stock in the Company
- Retirement planning through the Company’s 401(k)
The ACV Fraud Prevention Investigator will lead and focus on complex investigations related to a wide variety of topics, such as fraud, cyber threats, financial crimes, and other significant risks. This individual will identify potential threats and mitigate risks by providing solutions and process refinements. This role will be instrumental in helping to build a world-class Fraud Prevention program and will be critical to establishing proper law enforcement engagement protocols and relationships.
The Fraud Prevention Investigator will work closely with our Legal, Compliance, Information Security, and other functional areas, as well as external partners, to reduce fraudulent activity, loss, and exposure for customers and ACV.
What you will do:
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Conducting highly complex investigations (with a focus on eCommerce investigations, computer crimes, and cyber threats but could also include fraud, theft, misappropriation, personal conduct, and major crimes) across multiple business segments by receiving and assigning allegations from a variety of channels.
- Working with the Legal department and government agencies on investigative development.
- Working with Legal and other business units to strategize and thoroughly investigate allegations.
- Planning and executing proactive strategy for Investigations while utilizing analytics to identify potential risk trends.
- Liaison with law enforcement, retail coalitions, and internal business partners.
- Developing investigative theory using specialized techniques to gather and evaluate evidence (for example, documents, surveillance video, testimony, media) to perform analysis, and draw findings.
- Conducting and directing interviews of direct and indirect witnesses and presenting findings to business units and law enforcement agencies.
- Identifying vulnerabilities and recommending process refinements.
- Preparing investigative findings in a comprehensive, coherent, and proficient written report that meets legal and regulatory requirements for presentations (for example, courtroom proceedings, governmental agency proceedings); and testifying to findings.
- Promoting and supporting company policies, procedures, missions, values, and standards of ethics and integrity by training and providing direction to others about their use and application.
- Responding to critical incidents to liaison with law enforcement in providing evidence and presenting succinct factual updates to company leadership.
- Receiving allegations from a variety of channels and conducting complex investigations across multiple business segments.
- Developing investigative theory and using specialized techniques to gather and evaluate evidence (e.g., documents, surveillance video, testimony, media), performing analysis, and presenting findings.
- Writing comprehensive and proficient investigative reports that meet legal and regulatory presentation requirements (e.g., courtroom proceedings, governmental agency proceedings) and testifying to those findings.
- Perform additional duties as assigned.
- Bachelor’s degree required.
- 7 years’ fraud risk management, including Fraud Prevention, detection, and investigation experience
- 5 years’ law enforcement and/or military law enforcement
- Ability to read, write, speak, and understand English.
- Experienced in technology investigations and eCommerce investigative methodologies, as it relates to identifying and investigating financial fraud, and other cyber-related fraud activities.
- Proven track record in conducting a wide range of investigations within a corporate and/or law enforcement environment involving various-sized fraud schemes.
- Manage multiple complex cases while achieving results.
- Exceptional written communication skills and the proven ability to understand and present complex information to key stakeholders.
- Experienced in liaison with law enforcement and government agencies.
- Comfortable with ambiguity and a self-starter, capable of interfacing with ACV’s business platforms to present investigative findings and identified risks.
- Strong experience in corporate and/or law enforcement investigations involving complex investigative methodologies related to matters in an omnichannel ecosystem.
- Manage multiple complex cases and are comfortable with leveraging different technology platforms and analysis.
- Experienced with reporting dashboards and analytics.
- CFE - Certified Fraud Examiner preferred
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Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
For information on our collection and use of your personal information, please see our Privacy Notice.
