Sds Fraud Prevention Area Manager

You know what it takes to encourage a team to create an incredible customer experience with every interaction. You’re a role model and leader who advocates for their team! You are able to coach, mentor and guide a group of Supervisors, providing help when they need it and bringing out their very best. You know how to provide feedback and manage performance. You have a knack for strategic planning, program development, and forecasting business needs. If you are ready to inspire and lead, join Apple and help us leave the world better than we found it. Responsibilities include: Lead direct staff of Supervisors and individual contributors. Work cross functionally with Retail Customer Care management, global peers, and internal partners on initiatives to improve aspects of the business. Work with SDS, Optimization, Coaching and Training teams to ensure partnerships are executed efficiently and effectively to drive operational improvements, identify methods to improve customer support, share best practices, and take action on improvement opportunities. Effectively execute on management and administrative tasks such as holding staff meetings, conducting regular one-on-ones, talent development, performance management, and defining goals and expectations for direct staff. Drive understanding of staff and specialists needs based on employee feedback. Identify possible ways to improve employee satisfaction. May require working non-standard business hours such as evenings and weekends. Lead team through changes by implementing strategies that invite participation, communicate vision and purpose, and measure success. Lead direct staff of Supervisors and individual contributors. Work cross functionally with Retail Customer Care management, global peers, and internal partners on initiatives to improve aspects of the business. Work with SDS, Optimization, Coaching and Training teams to ensure partnerships are executed efficiently and effectively to drive operational improvements, identify methods to improve customer support, share best practices, and take action on improvement opportunities. Effectively execute on management and administrative tasks such as holding staff meetings, conducting regular one-on-ones, talent development, performance management, and defining goals and expectations for direct staff. Drive understanding of staff and specialists needs based on employee feedback. Identify possible ways to improve employee satisfaction. May require working non-standard business hours such as evenings and weekends. Lead team through changes by implementing strategies that invite participation, communicate vision and purpose, and measure success.