Lead Director, Specialty Innovation

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

The CVS Omnichannel Specialty Digital Clinical Innovation and Patient Experience Group defines, develops, and implements products and solutions. This creates a differentiated experience for patients, improves clinical outcomes, and manages overall costs. We are a world class organization, and this role leads a team comprised of clinical and non-clinical colleagues including product development, metrics and outcomes reporting, innovation execution in the scope of specialty digital solutions. This leader will manage a portfolio of patient innovation solutions to elevate the patient experience, improve and advance clinical care, and manage overall patient and payor costs. This leader is responsible to deliver best-in-class care, grow market share, create holistic experiences, and advance existing products. In this role, the leader will be responsible for multi-million-dollar investment in technical and digital solutions that improve colleague and patient experience while delivering best-in-class adherence, patient experience, and clinical outcomes.

PRIMARY DUTIES AND RESPONSIBILITIES

Strategy Management: (15%)

• Identify, propose, and create strategy for digital business opportunities that meet or answer a patient or client consumer need.
• Create strong partnership with specialty partners to manage priorities to deliver efficiency and experience improvements for patients and colleagues.
• Align strategy and identify strategic partners, design creative solutions, lead complex development, and identify win-win scenarios/solutions and bring these partners through execution to production stage.
• Collaborate with enterprise partners to align digital solutions, roadmap, and influence patient experience to represent the complex needs of specialty pharmacy experience.
• Understand the marketplace in specialty to inform and propose strategic investments and innovation test & learn.

Product Lifecycle: (35%)

• Create and deliver short- and long-term product roadmap for differentiated specialty digital patient experience and innovation.
• Lead delivery of results through value generation in a matrixed business setting.
• Build and rationalize funding, resource proposals, and implementation plans.
• Introduce or leverage existing data and reporting to monitor product performance.

Operations & Production Support (25%)

• Lead team to ensure health and improvement of Specialty Digital operations, product development, patient experience, and adherence programs.
• Create and align cross-functional partners to execute design, development, delivery, and ongoing process improvement.

Business and Relationship Development:(25%)

• Recruit and lead diverse team complemented by clinical and non-clinical expertise.
• Direct the design and development of digital patient and colleague innovation strategies, capabilities, and offerings.
• Lead internal and external presentations to peer, senior level, and c-suite leaders to articulate specialty needs within enterprise.
• Grow market share and deliver >$50 million in adherence value.
• Partner with proposals, sales, and account teams to provide subject matter expertise for performance guarantees and clinical contract language.
• Deliver efforts that support achieving more than $9 million in cost efficiency while maintaining and improving net promoter score.
• Support specialty story creation and support sales and account teams as needed for prospective and existing clients.

• Create execution plan and infuse data-driven thinking to create strategy, reporting, and financial results that demonstrate outcomes.
• Proactively seek customer, stakeholder, payor, and colleague feedback to understand and continuously improve digital experience.
• Sponsor learner internship programs, colleague development, and post graduate Specialty Innovation residency program

Key leadership competencies required.

• Thinks and Acts Strategically:
  • Identifies innovations and sources of value for the enterprise and sets the pace for delivering results.
  • Creates new partnerships internally and externally to deliver new solutions.
  • Uses critical thinking and strategy to balance multiple stakeholder needs (e.g., colleague, patient, payor, pharma, pharmacy, enterprise)
• Sets Direction:
  • Leads business plan development and proactively anticipate needs to meet business objectives.
  • Creates the roadmap to deliver innovation by leading developing, validating, and scaling data driven solutions to maintain market leadership with patient experience, clinical outcomes, and cost management strategies.
  • Develops strong relationships and proactively engages leaders at all levels to advance clinical, patient experience, and cost management strategies.
• Impacts and Influences:
  • Develops and maintains productive relationships with all levels across internal and external teams.
  • Addresses and helps remove roadblocks and leads team to deliver solutions to advance specialty pharmacy product & services.
  • Lead specialty digital operations and innovation within Omnichannel pharmacy and across the enterprise.
• Deep industry expertise of current and future specialty health care needs with proven ability to convert expertise into products and services.
  • Uses deep knowledge of specialty and overall health care market dynamics to deliver results.
  • Maintains deep understanding across the enterprise to drive innovation efficiently and effectively.
  • Develops, leads, and articulates the innovation story internally and externally to clients.
• Delivers results.
  • Identifies risk and mitigation strategies to ensure deliver short- and long-range innovation solutions.
  • Prepares and delivers presentations that translate analytic insights to tangible actionable solutions to implement.
  • Sets vision and gains alignment from team and cross functional partners; holds individuals and self-accountable for results.

Required Qualifications

• Deep knowledge of digital product development (5+ years of experience)
• 5+ years experience demonstrating delivery advanced clinical care and digital solutions to improve patient experience.
• 5+ years experience leading people and teams.
• 5+ years experience delivering results and creating strong partnerships in a highly complex organization.

Preferred Qualifications

• Specialty pharmacy experience
• Proven results delivering significant profitability and cost saving programs.
• Strong financial experience with business case development, capital investment, expense management, and budgeting.
• Established executive presence with leading internal and external meetings and presentations.
• Ability to simplify complex ideas and processes.
• Skilled with Office 365 suite of products.
• Proficient with navigating opposing viewpoints and negotiating to achieve results.
• Curiosity and innovation mindset.
• Data analytics and outcomes reporting
• Post-graduate residency, internship, or learner preceptorship/leadership
• Mastery of data structure, analysis, and report production

Education

• Bachelor's degree required
• RPh and/or MBA preferred

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.