Lead Director , Corporate Communications ( Crisis Management ) - Remote

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

CVS Health is seeking a Lead Director of Corporate Communications to help support its CVS Caremark business unit. This position will support the development, execution and continuous measurement of a proactive communications strategy to highlight the value of CVS Health’s Pharmacy Benefits Management (PBM) services to a wide range of audiences. Reporting to the Vice President, Business Communications – CVS Caremark, the ideal candidate will have strong organizational skills, an adherence to established processes, open to feedback and continuous improvement, and able to work effectively in a fast-paced, multi-stakeholder environment.

Your ability to partner with and support senior executives and colleagues across the CVS Health enterprise, including CVS Caremark, to ensure alignment of strategies is critical to success in this position. You will utilize your experience with critical thinking across multiple disciplines to ensure operational oversight of the CVS Caremark communications team, initiate stakeholder response systems, and anticipate emerging issues.

Primary Responsibilities

• Serve as a trusted, strategic communications advisor to the Vice President, Business Communications for CVS Caremark.
• Serve as the end-to-end facilitator of CVS Caremark’s issues management process, including oversight of timely multi-stakeholder content development.
• Promote continuous review and refinement of organizational processes.
• Proactively pull in insights from broader company communications department (Enterprise Communications) and directly from PBM Communications team members that may benefit and/or amplify PBM reputation communications strategy

Required Qualifications:

• 10+ years' experience in increasingly responsible communications leadership roles, including experience with internal and external communications.
• Excellent written and verbal communications skills, including ability to succinctly but persuasively share information across both internal and external audiences
• Ability to meet deadlines and maintain confidentiality. Strong performance accountability orientation, both in terms of following through on commitments and deadlines
• Strategic and analytical thinker, with superior problem-solving skills and the ability to support tactical execution without losing site of the overall strategy
• Excellent time management, planning and organizational skills. Ability to multi-task in a fast-paced environment and manage multiple priorities
• Strong collaboration skills with demonstrated ability to work effectively with internal and external parties
• High degree of professionalism and executive presence required to interface with executives on a regular basis and partner with business owners
• Willingness to travel, as needed, in support of business needs

Preferred Qualifications:

• Experience in PBM and/or healthcare industry communications
• An interest and ability to effectively deliver in a high-pressure, fast-paced environment

Education:

• Bachelor's Degree in Communications or related field

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.