Large Vessel Support Specialist

Are you ready for what's next?
Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes "Next Never Rests™," and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.
Summary of Position:
On-site and remote technical service support liaison, resulting in positive customer relations, experience, and satisfaction of users, owners, OEMs, and dealers of Mercury Marine products. This position specializes in Large Vessel systems installation, troubleshooting, electronic integration, and developing partners for ultimate customer satisfaction. This position reports to a Regional Service Manager.
Primary Duties and Responsibilities:

• Provide onsite support of Mercury and Brunswick products as they relate to vessels, integrated controls, network-worked vessel systems, and emerging products to the field.
• Provide internal staff, dealers, and boat builders of North America support with new installations and the repowering of Large Vessels to ensure proper installation and boat application.
• Facilitate clear written and verbal data and communication to internal groups as required.
• Investigate, diagnose, and resolve product installation, setup, configuration, malfunctions, errors & issues.
• Perform other duties and various tasks as assigned by the RSM (Regional Service Manager).
• Regional management and support responsibilities for:
  • Specialty technical product training of Service Field Staff.
  • Provide in-field support to Mercury Legal department for product liability, product failure lawsuits, including onsite inspections, depositions, and to participate as a witness.
  • Face to face interaction with consumers to answer their product questions and resolve issues.
  • Participate and assist other Mercury divisions with special events, activities and business opportunities as required.
  • Act and assist alongside territory field staff as a lead for duties listed above.

Basic Qualifications:

• Thorough knowledge of Mercury products.
• Thorough knowledge of Large Vessel systems, with strong electrical background.
• Full understanding of customer service philosophy and procedures of the company.
• Effectively plan, develop, execute strategies for issue resolution, installation, and integration in the field.
• Willingness to live and travel (75% - 90%) within North LVSS region. Occasional multi-week travel events outside of region may be required.
• Ability to work independently, make accurate decisions and analyze risk.
• Excellent interpersonal skills necessary to deal with Customers, Brokers, OEMs, and Dealers.
• Meticulous data gathering capabilities.
• Excellent Computer and technology skills, capitalizing on effective communication and documentation through digital media.
• Five or more years in a marine service-related capacity.
• Diverse advanced marine Mechanical/ Electrical background.

Preferred Qualifications:

• Associate degree in engineering or related field (or equivalent experience)
• 8 or more years in marine service-related capacity.

Next is Now!
We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled
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All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers. If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com.
#Brunswick Corporation - Mercury Marine