Laboratory Administrative Coordinator

EMSL Analytical, Inc., one of the largest environmental testing firms in the United States, is currently seeking a Full Time Laboratory Administrative Coordinator for its Indianapolis, IN lab location. This is a support position to the entire laboratory, including the office manager, laboratory department managers and analysts. We are looking for a detail oriented individual responsible for data input and client interaction. Must have good telephone and computer skills. Self motivating and multi-tasking abilities are desired.
Responsibilities include but are not limited to:
Receive environmental samples and enter Chain of Custody into LIMS system.
Accept shipping and handling items received by the laboratory from clients- will train.
Mail reports and invoices to clients.
Distribute samples to analysts once logged into LIMS system.
Review paperwork for all incoming samples to ensure completeness and correctness.
Inspect samples to ensure sample integrity is retained and that the packaging is not compromised.
Make sure all samples are placed in the proper storage area to await analysis.
Generate analytical reports and enter data produced by analysts into the computer system for the production of the final, client ready report. Reports are generated in the priority in which the department managers and/or office manager assigns them.
Ensure the final report is prepared within the required time frame and that the results are reported to the client in a timely manner.
Create and file final reports and invoices.
Create new job/projects using proprietary database software.
Answer high volume phone calls and interface with clients.
Assist with customer service client questions via phone and e-mail.
Act as a liaison between clients and laboratory staff.
Clerical duties such as answering phones, filing, faxing, assisting clients, scanning, and mailing as necessary.
Requirements:
High School Degree or equivalent.
2 years of experience in office work, customer service, and call center roles.
Excellent Customer Service Skills- Customer Service Experience is a plus.
Science Background is desirable i.e.: science education background or laboratory experience.
Excellent computer skills.
Must be proficient in MS Office especially Excel and typing.
Excellent communication skills with the ability to interact professionally with clientele.
Willing and able to work in a fast-paced environment and multi-task.
Must be able to prioritize work assignments.
Must be organized and have attention to detail.
Must be able to stand and sit for various lengths of time.
Available Shifts:
Monday to Friday 8:00 a.m. to 5:00 p.m.
Training schedule Monday to Friday 8:30 a.m. to 5:00 p.m.
As the nation's leading environmental testing firm, EMSL's network of nationwide laboratories has been providing quality analytical services since 1981. We offer a wide array of analytical testing services to support environmental investigations focused on asbestos, microbiology, lead paint, environmental chemistry, indoor air quality, industrial hygiene and food testing. Additionally, we also provide materials testing, characterization, and forensic laboratory services for a wide range of commercial, industrial, regulatory, and law enforcement clients.
EMSL Analytical, Inc. is a stable and growing company that offers the opportunity to become a part of a close knit team where you can advance within and develop professionally. EMSL laboratories are throughout the U.S. and international with laboratory locations in Canada.
EMSL offers full time benefits: medical, dental, 401(k), voluntary benefits, paid time off, holiday pay, flexible spending account.
To find out more about EMSL Analytical, Inc. please visit our website at: www.emsl.com
EOE including Veterans and Disabled.