Lab Technician

COMPANY OVERVIEW:

Envision Optics LLC dba Stanton Optical is a dynamic and customer-focused eyewear company that values innovation, teamwork, and exceptional service. Envision Optics LLC owns and operates a network of stores under the Stanton Optical brand, serving communities with top-notch optical solutions and a commitment to excellence.

ROLE OVERVIEW

At Stanton Optical, our Lab Technician’s play a crucial role in ensuring a seamless transition between our Clinical Services team and our retail team, fostering efficient flow and exceptional patient experiences. You will be responsible for producing customized eyeglass wear, shipping, receiving, tracing, and staging all customer frame and lens orders. Performs related work as directed. The Lab Technician will be required to crosstrain as needed in order to meet company objectives.

KEY REQUIREMENTS

• Minimum of 1 year of customer service experience, preferably in clinical settings
• Excellent communication skills, both verbal and written
• Superior relationship-building skills
• Attentive to detail and precision
• Comfortable with technology and adaptable to new systems
• Eligibility to work in the United States (Work Permit/Green Card/Citizenship)

KEY RESPONSIBLITIES

• Obtains job orders from sales team and clarifies all requests to ensure accuracy
• Maintains steady workflow to coincide with delivery time commitments to patients
• Notifies the leader on duty of equipment malfunctions, incomplete orders, incorrect lenses, etc.
• Receives incoming work, traces frames, and stages incoming and outgoing work according to workflow
• Flexibility to move throughout the function as work demand requires
• Performs related duties as directed.

WHAT WE OFFER?

• Comprehensive training and professional development opportunities
• Employee benefits, including health, dental & vision benefits
• Exciting incentive rewards to recognize and celebrate your achievements
• Opportunities for career growth and advancement within the company
• A collaborative and supportive team environment

If you are a detail-oriented individual with excellent communication skills, a commitment to exceptional customer service, and a desire to foster seamless patient experiences, we invite you to apply for the Lab Technician role. Join us in making a positive impact on patient care and contributing to our growth and excellence.

We are proud to be an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristics.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Overtime
• Weekends as needed

Work Location: In person