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Key Account Coordinator | Dublin, CA | $22-28/hr
On-Site, Full Time, Temp-to-Hire
We are interviewing immediately for a Key Account Coordinator to join our client’s sales team in the packaging company! As a vital member of the team, you will coordinate projects, manage sales documentation, and provide exceptional customer service. If you have a passion for sales, strong organizational skills, and love to work under pressure, we want to hear from you! Apply now or call Eddie at (888) 303-5627 for more information!
Key Responsibilities:
- Team up with customers and internal teams to coordinate new project and product launches and revisions, taking care of everything from securing forecasts and artwork to final approvals and production schedules. Set the pace and ensure all deadlines are met.
- Be the driving force behind sales-related documents such as quotes, proposals, and contracts – from preparing them to filing and retrieving them, ensuring smooth sailing from start to finish.
- Provide top-notch customer service by troubleshooting quality or other service issues to the satisfaction of the customer, coordinating meetings and calls as needed, and liaising with internal teams to ensure proper pre-and post-sales service.
- Take charge of material master creation and maintenance in ERP, setting and maintaining pricing in ERP, and establishing initial min/max levels for inventory when needed.
- Coordinate transition or billing to customers when materials age or reach end-of-life, ensuring that obsolete materials are not left behind.
- Bring valuable customer feedback to the Sales and Production teams, and create project status reports, resolving roadblocks and effectively escalating issues when support is needed.
Key Qualifications:
- 2+ years customer service experience
- Experience with MS Office and enterprise software (EFI Radius system preferred)
- Inventory management experience a plus
Benefits (after one month):
- Healthcare, Life, and Long-Term Disability Insurance
- Employer Contributing HSA Benefits
- Vacation, Holiday, and Sick Pay
- 401k with Company Match available after 90 days
