Junior Mortgage Processor

About Spring EQ

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com.

 At Spring EQ, we;

• Strive to make every customer interaction a great one 
• Recognize behind every loan is a person or family trusting us to handle what may be a once in a lifetime transaction 
• Work hard and have fun to get the job done 
• Recognize each team member's unique value 
• Encourage ways for our team members to learn, develop, diversify and grow with Spring EQ 
• Promote our team members so they can share their knowledge with others    
• Innovate, innovate, innovate 
• Create and embrace the latest technology   
• Simplify constantly, challenging every process we use to better accomplish our goals
• Build upon a strong company culture and foster an environment of togetherness, support, and accountability

Spring EQ is seeking a Junior Mortgage Processor to play a critical role in the facilitation of communication between our customers and our internal fulfillment team. The Junior Mortgage Processor role is an entry level position which requires a passionate, ambitious individual who works well under a deadline. A successful candidate will live the customer-centric mission of Spring EQ.

• Evaluate- this position will evaluate, and review documentation provided by borrower to ensure documents provided meet the requirements for loan approval.
• Verify – this position will be responsible for verifying the completion of the Loan Application, including employment verification, as well as completion of administrative and/or clerical support to the fulfillment team as needed.
• Engage – this position will work actively to engage customers to obtain necessary documentation to complete loan fulfillment process.
• Facilitation – this position will be responsible for facilitating communication between our customers and Spring EQ fulfillment team members.
• Customer Management – this position will manage inbound requests from internal and external customers, confirming all items are handled accurately within prescribed timeframes.
• Champion- this position will champion a consistent best in class borrower experience to all Spring EQ customers.

The Basics:

• A Bachelors degree is strongly preferred or 2 or more years of professional work experience.
• Customer service experience or lending industry experience is a plus.
• An ideal candidate will possess a strong desire to build, create and innovate.
• Excellent communication, interpersonal and organizational skills.
• We work hard to stay updated with the industry technology; therefore, we need our team members to be able to learn new technology quickly.
• Time is money – at Spring EQ we recognize the importance of working with a sense of urgency, we need people who can fit in to a fast-paced environment.
• Spring EQ values integrity – we are looking for candidates who recognize the importance of respect, honesty and fairness, and demonstrate these things in their everyday lives.

Benefits 

• 401k Company Match
• Commuter Benefits
• Company Holidays
• Dental Insurance
• Dependent Care Plan
• Disability Insurance
• Employee Assistance Program
• Life Insurance
• Medical Insurance
• Paid Time Off Plan
• Vision Insurance
• Credit Union Membership

Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.