Junior It Service Manager

Hello

My name is Rahul Sharma and I am a Staffing Specialist at Amaze Systems Inc.. I am reaching out to you on an exciting job opportunity with one of our clients

Role – Junior IT Service Manager

Location – Remote

Need – 5+

Mandatory skills- ITIL Certification, Chain Management

Responsibilities include:

· ITIL certification and familiar with the implementation of related principles

· Evaluate and recommend solutions to meet the technological needs of various stakeholders

· Supports business goals by enabling organizations to identify opportunities for improvement and evaluate their IT performance against best practices.

· It can be defined as a set of organizational processes and controls designed to deliver IT services to meet business objectives efficiently, effectively, and reliably.

· Manage IT assets and resources to ensure that they are running efficiently. 

· Coordinate the deployment of IT systems, including infrastructure, applications and services. They also monitor operational performance and respond to IT incidents as necessary. 

· Document the processes and procedures of the Delivery team (i.e. Incident Management, Change Management, Service Request Management, Problem Management, Capacity Management, etc.).

· Regularly audit, improve and deploy procedures and working instructions to deliver the Services.

· Manage the service Delivery quality and ensure [Customer] satisfaction. Reports and follows up service level metrics and performance standards. Work with other service towers within NYU in order to ensure a high quality of service is delivered.

· Proactively advise [Customer] (become trusted advisor for the [Customer] through service analysis, process and procedure improvements. Understand [Customer] requirements and ensure that [Service Provider] designed solutions meet [Customer] expectations according to the contract.

· Manage [Customer] expectations.

· Build solid relationships with key stakeholders within the VIP User community and use these relationships as a foundation to ensuring alignment between the community and IT services.

Thanks &Regards

Rahul Sharma | Talent Acquisition SpecialistAmaze Systems Inc

USA: 8951 Cypress Waters Blvd, Suite 160, Dallas, TX 75019

Canada: 55 York Street, Suite 401, Toronto, ON M5J 1R7

D: +1 (669) 305-7610

E: rahul.sharma@amaze-systems.com | www.amaze-systems.com/

Job Type: Contract

Pay: $40.00 - $44.00 per hour

Experience level:

• 4 years

Schedule:

• Monday to Friday

Work Location: Remote