Junior Technical It Project Manager

Goldfish Code is an international technology company focused on creating cutting-edge digital products & services including apps, websites, IoT, Machine Learning, Blockchain & Augmented Reality for any sized business. - We have 30+ years of combined experience building scalable applications that we leverage to guide our agile teams.

Our mission is to provide a pain-free client experience to small businesses & startups in need of high-quality software development services.

Website: www.goldfishcode.com

Essential Duties and Responsibilities:

The Project Manager is responsible for managing client communications, project management and status updates. The ideal candidate is highly organized, an excellent multitasker, and capable of speaking to clients on calls & text to provide reassurance and clarify requirements.

The essential duties and responsibilities include, but are not limited to:

• Manage Client projects, timelines, deadlines, and communication with the Goldfish international team
• Act as a primary liaison between clients and team members. Translate client’s requests into specific requirements for developers, and translate developer questions/updates to ensure it is understandable to the client.
• Provide quality control over communication to clients to maintain professional appearances
• Validate that project scope and internal team plan is in alignment with the client’s vision to ensure there is no mismatch in expectations
• Coordinate with Client Relationship Manager to tag-team management of various projects or clients
• Establish a positive relationship with clients and check-in with them regularly to ensure they are satisfied & up to date
• Exercise independent judgment and ownership in problem-solving client issues
• Follow-up with clients after work is complete to get testimonials and feedback
• Act as the connector between clients and the Goldfish international team, including occasional evening or early morning syncups with team in Vietnam
• Translate our client’s vision and business strategy into product requirements, including assisting with knowledge transfer/documentation of requirements based on insights learned from client interactions; Effectively communicate product and feature vision to the internal team
• Perform related duties as assigned by supervisor
• Maintain compliance with all company policies and procedures
• Other duties as assigned

Skills and Abilities:

• Multitasking — Ability to efficiently switch focus from project to project to effectively manage several clients
• Teamwork — Effectively collaborate with coworkers in a team-oriented environment
• Interpersonal Relationships — Establish and maintain constructive and cooperative working relationships with others
• Time Management — Self-motivated with the ability to prioritize tasks, managing one's own time and the time of others
• Written Comprehension & Expression — The ability to read and communicate information and ideas in writing so others will understand
• Oral Comprehension, Expression & Clarity — The ability to listen, understand and communicate information and ideas audibly so others will understand
• Organization, Planning, and Prioritizing Work – the ability to prioritize, delegate, and adapt multiple tasks simultaneously
• Attention to Detail —Thorough and accurate when performing tasks and following Company processes and procedures
• Professionalism — Adherence to courtesy, consideration, honesty, and responsibility when dealing with coworkers and Clients
• Coding Experience — Demonstration of a beginner level understanding of any coding language; python, javascript preferred
• CMS Management Experience - Demonstrate a medium to expert level of experience with common Content Management Systems, including WordPress, Web Flo, Wix, and Django.

Qualifications:

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Excellent Organizational skills
• Excellent computer proficiency (Google docs, sheets)
• Task Management software experience preferred (Asana, Jira, Clubhouse, Notion, etc.)
• Software IT experience preferred
• Prior work with offshore development teams preferred
• Ability to balance multiple simultaneous projects and meet all client and team needs in a timely manner
• Ability to shift gears easily from one task or project to another without getting frazzled
• Able to work independently in a fast-paced environment
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• 3-5 years’ experience in Project Management required
• 2+ Years in Customer Service/Satisfaction required
• Associates Degree required; Bachelor’s Degree preferred
• Certified Scrum Master strongly preferred

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to talk, listen and speak clearly on telephone
• The ability to work varied hours, as needed.

• 60 - 80K

• Health
• Dental
• Vision
• 401 K
• PTO